Pollo Tropical – Miami, FL
Job Type: Part-Time
Salary: Negotiable
Industry: Restaurant / Food & Beverage / Hospitality
Job Overview
Pollo Tropical, a vibrant leader in the restaurant and hospitality industry, is seeking a motivated Team Leader (Shift/Team Leader in Training) to join our Miami location. This is a fantastic opportunity for individuals passionate about customer service and eager to develop leadership skills in a fast-paced food service environment. At Pollo Tropical, we strive to deliver exceptional dining experiences by combining quality food with outstanding service, and we are excited to welcome a new team leader who shares this commitment.
Duties and Responsibilities
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Lead and support the team during shifts, ensuring smooth daily restaurant operations.
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Provide excellent customer service by addressing guest needs promptly and professionally.
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Perform administrative tasks including cash handling, audits, and completing incident reports accurately.
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Operate the cash register and handle basic math tasks related to sales transactions.
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Enforce food safety and sanitation standards to maintain a clean and safe restaurant environment.
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Assist in training new team members and provide ongoing coaching to improve team performance.
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Handle lifting of items up to 50 lbs as needed for inventory and stocking purposes.
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Communicate effectively with staff and management to ensure coordinated efforts.
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Monitor shift activities to maintain quality, efficiency, and safety standards.
Qualifications
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Minimum 6 months of experience in a restaurant or food service role.
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High School Diploma or GED equivalent required.
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Strong customer service skills and a friendly, approachable demeanor.
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Basic math skills and experience operating cash registers.
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Ability to lead, motivate, and develop a team in a fast-paced setting.
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Knowledge of food safety, sanitation, and general restaurant operations.
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Strong written and verbal communication skills.
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Physical ability to lift up to 50 lbs.
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Detail-oriented with good organizational skills.
Salary and Benefits
Pollo Tropical offers competitive compensation tailored to experience and performance. Team members enjoy flexible scheduling designed to accommodate part-time availability. Additional benefits include employee discounts, training opportunities, and a supportive work environment that values growth and teamwork.
Working Conditions
This part-time role is based onsite at our Miami, FL restaurant. The position involves working varied shifts with potential weekend and holiday hours. The environment is fast-paced and physically active, requiring standing for long periods and performing manual tasks such as lifting and stocking. Team leaders use restaurant management software and cash registers daily.
Why Work with Us
At Pollo Tropical, you join more than just a restaurant you become part of a community dedicated to delivering bold flavors and memorable customer experiences. We invest in our people through ongoing training and leadership development, creating pathways for career growth. Our culture thrives on teamwork, respect, and a shared passion for excellence, making Pollo Tropical a great place to start or advance your career in the hospitality industry.
