Mobility Admin

Company Name: Brooksource
Location: Goodlettsville, TN, United States
Job Type: Contract
Salary Range: $16.00 – $18.00 hourly
Industry: Customer Service / Telecommunications (supporting State of Tennessee’s mobility team)

Job Overview

Brooksource is a leading IT services and consulting firm dedicated to connecting top talent with impactful projects. We’re seeking a dedicated and technically adept Mobility Admin to join our team, providing essential support for the State of Tennessee’s mobility operations. This Contract role offers a unique opportunity for an Entry-Level to Mid-Level professional with a passion for customer service and telecommunications to contribute to a vital public service.

As a Mobility Admin, you’ll be the frontline expert, delivering critical technical troubleshooting and support for a wide range of mobile devices. You’ll play a pivotal role in ensuring seamless communication and connectivity for state employees, handling everything from incoming calls to advanced technical problem-solving. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to make a tangible impact on the State of Tennessee’s mobility experience, Brooksource invites you to apply.

Duties and Responsibilities

• Provide professional technical troubleshooting expertise and support for mobility-related issues.
• Engage with customers via phone, e-mail, chat, and/or in person to resolve technical challenges.
• Efficiently handle incoming calls and diligently make outgoing customer service calls.
• Maintain customer service voice mail, ensuring all customer calls are returned promptly.
• Exhibit a strong passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
• Effectively tailor communication and style to differing audiences, ensuring clarity and understanding.
• Demonstrate the ability to self-manage and work independently in a fast-paced, constantly changing environment.
• Thrive in a team where expertise is shared and feedback is welcomed, fostering a collaborative atmosphere.
• Apply effective time management skills, including the ability to multi-task, organize, and prioritize daily responsibilities.
• Possess the ability to research and grasp technical information across multiple tools while interacting with customers.
• Utilize and troubleshoot various devices, including iOS, Smartphones, Tablets, PCs, or Macs.
• Show a clear aptitude for acquiring skills in technical troubleshooting and an eagerness to learn new challenges.
• Maintain proficiency in MS Office Suite (Word, Excel, etc.).
• Become familiar with inventory asset management tracking systems, such as ServiceNow.
• Potentially leverage familiarity with wireless communication and billing (a plus).
• Utilize excellent verbal and written communication skills to convey technical information clearly.
• Apply strong analytical abilities to analyze, isolate, and resolve complex technical issues.

Qualifications

• Experience Level: Entry-Level to Mid-Level (Minimum 1-year professional technical troubleshooting expertise or proven technical ability).
• Education Requirement: A high school diploma or GED is required, with additional technical certifications or an Associate’s degree in a related field preferred.
• Required Skills:
  • Minimum 1-year professional technical troubleshooting expertise or proven technical ability.
  • Experience supporting customers via phone, e-mail, chat, and/or in person.
  • Demonstrated ability to handle incoming and make outgoing customer service calls.
  • Experience maintaining customer service voice mail and returning customer calls.
  • Passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
  • Ability to effectively tailor communication and style to differing audiences.
  • Ability to self-manage and work independently in a fast-paced, constantly changing environment.
  • Thrives in a team where expertise is shared and feedback is welcomed.
  • Effective time management, including ability to multi-task, organize, and prioritize.
  • Ability to research and grasp technical information across multiple tools while talking with customers.
  • iOS, Smartphone, Tablet, PC or Mac experience.
  • Aptitude for acquiring skills in technical troubleshooting and eagerness to learn new challenges.
  • Proficient in MS Office Suite (Word, Excel, etc.).
  • Familiar with inventory asset management tracking system such as ServiceNow.
  • Familiar with wireless communication and billing (plus).
  • Excellent verbal and written communication skills.
  • Ability to analyze, isolate, and resolve complex technical issues.

Salary and Benefits

This Full-time Contract Mobility Admin position offers a competitive hourly salary ranging from $16.00 – $18.00 hourly. Brooksource is dedicated to supporting our consultants, providing comprehensive benefits during the contract term. Benefits typically include health, dental, and vision insurance options, opportunities for professional development, and a supportive team environment focused on your success in this critical role within public service telecommunications.

Working Conditions

This is an On-site Contract position located in Goodlettsville, TN, United States, requiring a reliable commute/relocation. You will primarily work within a professional office environment, supporting customers via phone, email, chat, and in person. The role operates on an implied full-time schedule, typically an 8-hour shift, Monday-Friday. The environment is fast-paced and constantly changing, demanding strong organizational skills and the ability to multi-task. You will utilize various technical tools and systems to diagnose and resolve issues. This role thrives on independent work while also valuing collaboration within a team where expertise and feedback are shared.

Why Work with Us

At Brooksource, we believe in connecting top talent with meaningful projects that truly make a difference. For this Mobility Admin role, you’ll join a team directly supporting the State of Tennessee’s mobility team, contributing to essential government services. This contract opportunity provides a unique chance to gain valuable technical troubleshooting and customer service experience in a critical public sector environment.

You’ll be part of a supportive and collaborative team that values shared expertise and welcomes feedback, fostering your professional growth. If you are passionate about customer satisfaction, eager to tackle new technical challenges, and looking for a dynamic role where your contributions directly impact efficient telecommunications for state operations, Brooksource offers a clear path for your career in Information Technology and Customer Service.