General Manager – Pollo Tropical
Location: Orlando, FL
Job Type: Full-Time
Industry: Restaurant / Food Service / Hospitality
Salary Range: Negotiable
Job Overview
Pollo Tropical is seeking an experienced General Manager to lead our Orlando, FL location. Known for our fresh, flavorful Caribbean-inspired menu, we pride ourselves on delivering excellent service in a fast-paced, energetic atmosphere. As a General Manager, you’ll be the driving force behind restaurant success overseeing daily operations, building strong teams, managing budgets, and ensuring guests enjoy a memorable dining experience every time.
This is a senior-level leadership role for someone who thrives in hospitality and wants to make a real impact. If you’re a results-driven leader with a proven track record in restaurant operations, we’d love to meet you.
Duties and Responsibilities
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Oversee all aspects of restaurant operations, ensuring efficiency, food quality, cleanliness, and guest satisfaction
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Recruit, train, develop, and retain top talent across all staff levels
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Monitor and manage labor costs, food costs, and other budgetary controls
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Analyze Profit & Loss statements to identify growth opportunities and optimize profitability
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Execute local and corporate marketing programs to drive traffic and revenue
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Ensure proper inventory levels and conduct regular audits to prevent loss
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Maintain payroll processes and ensure accuracy in scheduling
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Lead customer service initiatives and resolve guest concerns with professionalism
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Ensure compliance with HR practices, including disciplinary procedures and team evaluations
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Utilize Excel, Word, and restaurant management systems to maintain operational efficiency
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Set strategic goals and lead team members in achieving performance targets
Qualifications
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Minimum of 5 years’ experience in the restaurant industry, with at least 3 years in a General Manager role
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High School Diploma or equivalent required
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Associate or Bachelor’s Degree in Business Administration or Hospitality preferred
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Strong leadership and team development skills
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Proficient in analyzing budgets, managing inventory, and maintaining payroll systems
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Familiar with food safety, sanitation, and labor law compliance
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Proven success in executing marketing initiatives and driving business results
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Strong written and verbal communication abilities
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Computer proficiency in Excel, Word, and restaurant management systems
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Excellent problem-solving and decision-making skills
Salary and Benefits
Salary Negotiable offers a competitive compensation package based on experience. As a full-time employee, you may be eligible for a variety of benefits, including:
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Medical, dental, and vision insurance
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Paid time off and vacation days
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401(k) retirement savings plan with company match
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Quarterly bonus opportunities based on performance
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Employee discounts on menu items
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Ongoing leadership development and training
Working Conditions
This is an in-person, full-time role based at our Orlando location. The General Manager position requires flexibility to work evenings, weekends, and holidays as needed to support operational demands. You’ll regularly use standard office tools, POS systems, scheduling software, and inventory tracking platforms.
Why Work with Us
Pollo Tropical isn’t just about flavorful food it’s about flavorful careers. We foster a collaborative, energetic, and inclusive culture where leaders are empowered to grow and succeed. Our managers are not just order-takers they’re decision-makers, problem-solvers, and community-builders.
As a company that values innovation and leadership, we provide clear pathways for advancement and ongoing professional development. If you’re ready to bring your passion for food, people, and results to a dynamic environment, Pollo Tropical is the place to make your mark.
