Pollo Tropical – Oakland Park, FL
Job Type: Full-Time
Salary: Negotiable
Industry: Restaurant / Food Service / Hospitality
Job Overview
Pollo Tropical, a leader in flavorful Caribbean-inspired cuisine, is looking for a dedicated Assistant Manager to join our Oakland Park, FL team. This role is ideal for hospitality professionals who thrive in high-energy environments and are ready to lead both front- and back-of-house operations with passion and precision.
As an Assistant Manager, you’ll play a vital role in daily restaurant performance helping to drive team motivation, guest satisfaction, and operational excellence. Whether you’re advancing your career or stepping into management from an hourly position, this is a chance to work with a brand that values leadership, teamwork, and growth from within.
Duties and Responsibilities
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Supervise and coach hourly team members to deliver top-tier customer service
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Support General Manager in restaurant operations, including food safety compliance, labor control, and cleanliness standards
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Monitor and manage inventory, ordering, and equipment upkeep
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Lead opening and closing procedures, ensuring operational readiness and security
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Assist with employee scheduling, timekeeping, and payroll inputs
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Handle guest concerns professionally and resolve complaints with care
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Analyze financial reports and assist in achieving budget targets, including cost control and sales performance
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Participate in hiring, onboarding, and training team members to uphold brand standards
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Promote a team-focused culture that supports engagement, accountability, and operational success
Qualifications
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Minimum of 2 years of experience in a restaurant or fast-food environment, or internal promotion with strong performance record
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High School Diploma or GED required
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Associate’s degree in Business Administration or Hospitality preferred
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Strong leadership and team management abilities
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Knowledge of restaurant operations and local health code compliance
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Familiarity with financial reporting and Profit & Loss understanding
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Excellent interpersonal, problem-solving, and conflict resolution skills
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Basic computer proficiency, including Excel and restaurant management systems
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Ability to multitask in a fast-paced environment with high attention to detail
Salary and Benefits
Pollo Tropical offers a competitive and negotiable salary based on your experience and qualifications. Full-time team members enjoy access to a comprehensive benefits package, which may include:
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Medical, dental, and vision insurance
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Paid time off and holiday pay
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Employee meal discounts
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Leadership training programs and career advancement pathways
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401(k) retirement savings plan (eligibility may apply)
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Performance-based incentives
Working Conditions
This full-time, onsite role is based at our Oakland Park, FL location. Assistant Managers should be available for a variety of shifts, including nights, weekends, and holidays. The role involves physical tasks such as standing for extended periods, occasional lifting (up to 50 lbs), and using standard kitchen and POS equipment.
Why Work with Us
At Pollo Tropical, we don’t just serve bold, flavorful food we create bold career paths. We’re a brand that thrives on passion, energy, and opportunity. Our team-oriented culture encourages continuous learning, internal promotion, and recognition of hard work.
From our local communities to our corporate team, we’re proud to provide an environment where every team member is respected, supported, and empowered to lead. If you’re ready to take the next step in your restaurant career, we’re ready to welcome you to the Pollo Tropical family.
