Pollo Tropical – Oakland Park, FL
Job Title: Assistant Manager
Job Type: Full-Time
Industry: Restaurant / Food & Beverage / Hospitality Management
Job Overview
Pollo Tropical, a leading fast-casual restaurant brand known for its bold, Caribbean-inspired flavors, is seeking a dynamic and results-driven Assistant Manager to join our team in Oakland Park, Florida. As an Assistant Manager, you’ll play a key role in driving operational excellence, building high-performing teams, and creating an exceptional guest experience.
This position is ideal for hospitality professionals with at least two years of restaurant experience who are ready to take the next step in leadership. If you’re passionate about food, people, and growing your career with a company that values initiative and teamwork, we want to hear from you.
Duties and Responsibilities
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Support the Restaurant General Manager in overseeing all aspects of daily operations
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Supervise and motivate team members to ensure efficient shift coverage and consistent service standards
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Manage employee scheduling, ensuring adequate coverage during peak hours
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Assist with the recruitment, onboarding, and continuous training of team members
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Monitor inventory levels and place supply orders as needed to maintain operational readiness
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Ensure compliance with food safety guidelines and company policies
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Handle administrative tasks such as payroll, incident reporting, and inventory management
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Maintain strong knowledge of Profit & Loss statements and contribute to improving store profitability
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Respond to guest feedback with a customer-first mindset, resolving issues quickly and professionally
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Foster a positive, productive, and respectful team culture
Qualifications
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Minimum of 2 years of experience in a restaurant or quick-service environment
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High School diploma or equivalent required
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Associate’s degree in Business Administration or Hospitality preferred
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Proven leadership ability and experience managing or supervising restaurant staff
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Solid understanding of restaurant operations, including scheduling and team development
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Knowledge of basic administrative processes including payroll, inventory, and reporting
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Basic computer skills required; proficiency in Microsoft Excel is a plus
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Strong interpersonal and communication skills
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Ability to multitask in a fast-paced, customer-facing environment
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Flexible availability, including nights, weekends, and holidays
Salary and Benefits
Pollo Tropical offers a competitive compensation package that reflects your experience and the responsibilities of the role. While the exact salary for this position is not specified, we are committed to providing pay that aligns with market standards and recognizes talent and performance.
Eligible full-time team members may enjoy:
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Performance-based bonuses and incentives
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Health, dental, and vision insurance
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Paid time off (PTO) and holiday pay
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Career development programs and advancement opportunities
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Free or discounted meals during shifts
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Supportive leadership and ongoing training
Working Conditions
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On-site role based at our Oakland Park, FL location
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Fast-paced restaurant environment requiring the ability to stand for extended periods
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Must be comfortable using restaurant systems, POS terminals, and computers
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Flexible work schedule including early mornings, evenings, weekends, and holidays
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Collaborative and energetic team culture focused on growth and customer satisfaction
Why Work with Us
At Pollo Tropical, we’re more than a restaurant — we’re a community built on flavor, culture, and opportunity. As an Assistant Manager, you’ll be part of a brand that values innovation, diversity, and leadership development. We invest in our people and promote from within whenever possible, offering a clear path to future management roles.
Whether you’re looking to grow in your restaurant career or build long-term leadership skills, Pollo Tropical is a place where your efforts will be seen, your ideas welcomed, and your growth supported.
