Job summary

Connected Commerce is a new and innovative line of business, dynamically designed to expand Chase’s business ventures beyond core financial services. Connected Commerce creates appealing experiences at inflection points earlier in the purchasing journey. Customers are connected to numerous partner brand and benefits, offering a compelling end-to-end experience, unmatched value, and a proactive way to make the most of their money. Chase Offers & Shopping, part of Connected Commerce, is dedicated to driving measurable outcomes for brands and real benefits for our customers. Our digital media solutions leverage our strong merchant relationships, our 65M customer base, and industry leading customer insights to find, attract, and engage intended audiences through their purchase journeys.

The Digital Media Manager plays a key role in our Operations department within the Offers & Shopping organization. You will be responsible for hands-on implementation of client’s campaigns from campaign launch to completion to ensure best in market customer service and overall campaign success. You will advise on, support, and implement new or changing advertising flights in conjunction with our Sales and Merchant Operations teams. You will also have primary responsibility for maintaining Merchant data quality in both CRM (Salesforce) and Internal systems, which will include routine campaign data monitoring, reporting & analysis as well as participation in any data quality improvement efforts.

Job Responsibilities

• Primary operations liaison with Sales, Customer Success, and other operations teams in support of merchant go-to-market campaigns  
• Own day-to-day communications and escalations with Sales & Merchant Operations to efficiently and effectively deploy the campaigns and maximize budget dollars
• Shepherd scope, budget, and overall campaign resources while supporting the day-to-day execution campaigns  
• Assist Sales, Customer Success, Merchant Operations and other teams with understanding how campaigns can be set up and targeted into our proprietary technology to ensure successful return for Merchant and Publisher profitability
• Create and maintain campaign business rules documentation
• Collaborate with Product, Analytics and Development teams to provide platform enhancement recommendations that improve workflow and campaign implementation experience

Required qualifications, capabilities, and skills

• 3-5 years’ experience within the operations and/or paid advertising
• Excellent project management, data analysis and business systems analysis skills
• Experienced at setting up controls, processes, and procedures
• Hands on experience with Salesforce Reports & Dashboards, data queries, and Microsoft Excel
• Self-motivated, proactive team player and independent worker
• Strong communication skills, written and verbal
• Strong interpersonal skills and ability to interact with staff at all levels

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in business, marketing, or related field is preferred but not required
• Passionate and curious about all aspects of the business and have an entrepreneurial mindset
• Proficient in SQL

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
 

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements.  Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.