Samaritan Health Services – Corvallis, Oregon, United States (Remote, Pacific Time Zone)
Job Type: Full-Time / Remote
Salary: Negotiable
Industry: Health Insurance / Health Plans / Operations Management
Job Overview
Samaritan Health Services is a respected leader in health insurance and health plan management, committed to delivering high-quality, accessible healthcare solutions to our communities. We are seeking a skilled Workforce Management Analyst (Health Plans) to join our dynamic team remotely from Corvallis, Oregon.
In this role, you will play a vital part in optimizing the operational efficiency of our call center workforce. By leveraging data analysis, forecasting, and workforce management software, you will ensure our health plan services are delivered with maximum effectiveness and excellent customer experience. If you thrive on turning complex data into actionable strategies and want to contribute to improving healthcare operations, this position offers a rewarding opportunity to make an impact.
Duties and Responsibilities
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Utilize workforce management software tools such as Five9, NICE IEX, Verint, and Aspect to monitor and manage call center staffing and scheduling
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Analyze call center data and generate accurate forecasts to predict workforce needs aligned with business goals
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Develop and implement workforce plans that optimize resource allocation and improve service levels
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Track real-time operational performance and adjust schedules as needed to meet fluctuating call volumes
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Collaborate with operations and leadership teams to identify areas for process improvement and workforce efficiency
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Prepare detailed reports and presentations for management on staffing metrics, trends, and recommendations
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Maintain data integrity and documentation related to workforce management processes
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Support team adherence to compliance and quality standards within health plan operations
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Manage time effectively to balance multiple projects and priorities in a fast-paced environment
Qualifications
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Bachelor’s degree in Business, Statistics, Operations Management, or a related field; equivalent experience may be considered
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Minimum of 2 years’ experience in workforce management, preferably in health insurance or call center operations
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Proficiency with workforce management software such as Five9, NICE IEX, Verint, and Aspect
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Strong skills in data analysis and forecasting using Microsoft Excel and other analytical tools
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Solid understanding of call center operations and metrics
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Excellent organizational and time management abilities to handle complex scheduling and operational demands
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Effective communication and interpersonal skills for cross-functional collaboration and reporting
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Detail-oriented mindset with a focus on accuracy and process improvement
Salary and Benefits
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Salary: Negotiable and competitive, commensurate with experience and qualifications
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Comprehensive benefits package including medical, dental, and vision insurance
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Retirement savings plans with company matching contributions
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Paid time off and holidays to support work-life balance
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Opportunities for professional growth through training and continuing education
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Supportive and inclusive work environment that values employee well-being
Working Conditions
This is a full-time remote position based in Corvallis, Oregon. Candidates must work aligned with Pacific Time Zone hours to coordinate effectively with the team. You will use advanced workforce management software and data analysis tools daily. The role requires a home office setup conducive to professional remote work, reliable internet connectivity, and the ability to communicate effectively via virtual platforms. Flexibility within standard business hours may be required to accommodate operational needs.
Why Work with Us
At Samaritan Health Services, you join more than a company you join a mission-driven community focused on advancing health and wellness across the region. We offer a collaborative culture where your expertise is valued and your contributions directly improve healthcare services. Our commitment to innovation and employee development means you’ll have access to ongoing learning and the tools needed to succeed.
Working remotely with us provides a flexible, balanced work experience without sacrificing connection to a passionate and supportive team. If you’re ready to apply your workforce management skills to an impactful role within health insurance operations, Samaritan Health Services invites you to be part of our forward-thinking organization.
