Vehicle Condition Inspector

Company Name: ACV Auctions
Location: San Diego, CA, United States
Job Type: Full-time
Salary Range: $20.00 – $22.00 hourly
Industry: Automotive, Construction, Facilities

Job Overview

If you’re looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! ACV Auctions is fundamentally transforming the wholesale automotive industry by bringing unprecedented trust and transparency to every transaction. As a Vehicle Condition Inspector, you are the “face of our company” and a critical cornerstone of this mission, providing the crucial, detailed assessments that empower buyers to make informed decisions with confidence on our innovative digital marketplace.

This full-time position is ideal for an enthusiastic individual with a knack for cars, boundless energy, and a meticulous eye for detail, ready to contribute to a company that’s redefining the automotive industry. Our inspectors pride themselves on Trust, Transparency, Credibility, and Customer Service, delivering these values to our customers every day. You’ll partner with a Territory Manager and a team of Inspectors, leveraging innovation and user-designed, data-driven applications to help us build the most trusted and efficient digital marketplace.

Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct thorough inspections of vehicles at dealerships, auctions, and off-lease locations, detecting damage, missing parts, and mechanical problems.
• Prepare and submit a detailed report of vehicle condition, including repair/replacement cost estimates, and related documentation.
• Assist the sales team in identifying opportunities to up-sell or cross-sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles to sell on the auction platform.
• Take multiple overall and damage photos, match them to the correct vehicle, and download them to the image server utilizing a company-issued smartphone.
• List inspected wholesale vehicles utilizing the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
• Perform additional duties as assigned.

Qualifications

• Experience Level: Entry-Level (1 year of experience in the automobile field, including body, paint, and mechanical repair knowledge) with a customer service background.
• Education Requirement: Not specified, but ability to read, write, speak, and understand English is required.
• Required Skills:
  • Minimum of 1 year of experience in the automobile field (body, paint, and mechanical repair knowledge) coupled with a customer service background.
  • Ability to read, write, speak, and understand English.
  • Strong problem-solving aptitude to meet challenges with resourcefulness and innovative approaches.
  • Proven success in working independently with minimal supervision while effectively contributing to a team environment.
  • Excellent communication skills with the ability to understand customer needs and expectations, explaining complex information clearly.
  • Valid driver’s license and use of a validly registered and insured motor vehicle required.
  • Proficiency in system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
  • Ability to drive both manual & automatic transmission vehicles.
  • Exceptional vision abilities required to properly identify small defects around and underneath vehicles.
  • Ability to work outdoors for extended periods in various weather conditions.

Salary and Benefits

This Full-time Vehicle Condition Inspector position offers a competitive hourly compensation ranging from $20.00 – $22.00 per hour. This role is also eligible for additional compensation pursuant to ACV’s incentive compensation plan. Please note that final compensation will be determined based upon the applicant’s relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

ACV is deeply committed to the Health, Physical, Financial, Social, and Emotional Wellness of our Teammates. To support this, we offer*:

• Multiple medical plans including a high deductible, low-cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retirement planning through the Company’s 401(k).

*Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.

Working Conditions

This is a Full-time, field-based position operating out of San Diego, CA, United States. You will spend a significant portion of your time traveling to and from dealerships, auctions, and off-lease locations to conduct vehicle inspections. The role requires the ability to work outdoors for extended periods in all weather conditions. You will utilize a company-issued smartphone and other digital tools for reporting and image capture. While you will often work independently to manage your inspection routes, you will also be an integral part of a collaborative team, maintaining communication with your Territory Manager and fellow Inspectors. Your personal, validly registered, and insured motor vehicle is required for travel within your territory.

Why Work with Us

At ACV, we are more than just a company; we are disruptors of the industry, on a mission to fundamentally change the wholesale automotive industry. We achieve this by investing in our people and technology to help our customers succeed, and we will continue to raise the bar every day.

We offer competitive compensation packages and rich learning and development opportunities to help you advance to the next level in your career. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Our culture is built on values like Trust & Transparency, People First, Positive Experiences, Calm Persistence, and Never Settling.

ACV is committed to an inclusive culture where every individual is welcomed and empowered to celebrate their true selves. We foster an environment of acceptance and understanding that is free from discrimination. If you are eager to contribute to a rapidly growing automotive technology company that values innovation, autonomy, and a collaborative spirit, ACV Auctions is the right place for you.