Company Name: Citi
Location: Niles, IL, United States (Onsite)
Job Type: Full-time
Salary Range: $39.5K – $46.8K yearly (plus discretionary and formulaic incentive and retention awards for eligible employees)
Industry: Customer Service / Banking (specifically Branch Service)
Job Overview
Citi, a leading global financial services institution, is seeking a motivated and customer-focused Teller – Full Time for its Niles Branch in Niles, IL. This Full-time, Entry-level role offers a dynamic opportunity to serve as the first point of contact for clients, playing a crucial role in delivering exceptional branch service and building strong customer relationships within the Banking sector.
As a Teller, you will be instrumental in performing efficient and accurate banking transactions, educating clients on digital and self-service opportunities, and identifying referral opportunities for new products and services. You will leverage your problem-solving skills, strong communication abilities, and commitment to teamwork to ensure client needs are met while adhering to strict bank policies and regulatory procedures. If you are a proactive individual with a passion for customer service, eager to embark on a career in banking, Citi invites you to contribute your skills to our team.
Duties and Responsibilities
- Serve as the first point of contact for clients, providing a welcoming and professional branch experience.
- Perform efficient and accurate banking transactions, including cash management, deposits, and vault cash operations.
- Identify referral opportunities for new products/services by understanding client needs and guiding them towards appropriate solutions.
- Educate clients on digital and self-service opportunities, promoting the adoption of convenient banking tools.
- Adhere strictly to bank policies, operational controls, and regulatory procedures to ensure compliance and minimize risk.
- Ensure client needs are met and effectively manage client issues/concerns, providing timely and satisfactory resolutions.
- Maintain a working knowledge of client accounts and available products/services to provide informed assistance.
- Appropriately assess risk when making business decisions, upholding the integrity of banking operations.
- Drive compliance with applicable laws, rules, and regulations in all daily activities.
- Adhere to Policy, apply sound ethical judgment, and escalate/report control issues promptly.
- Apply previous relevant experience (preferred) in a banking or financial services environment.
- Demonstrate proven sales and customer service experience.
- Possess strong money handling experience, ensuring accuracy in all cash transactions.
- Exhibit effective problem-solving and communication skills for clear client interactions.
- Demonstrate the ability to work well in a team-oriented environment, fostering collaboration and mutual support.
Qualifications
- Experience Level: Entry-level.
- Education Requirement: High School diploma or equivalent.
- Required Skills:
- Previous relevant experience (preferred).
- Demonstrated sales and customer service experience.
- Money handling experience.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- Proven ability to serve as the first point of contact for clients.
- Skilled in performing efficient and accurate banking transactions (cash management, deposits, vault cash).
- Experience identifying referral opportunities for new products/services.
- Proficient in educating clients on digital and self-service opportunities.
- Adheres to bank policies, operational controls, and regulatory procedures.
- Committed to ensuring client needs are met and managing client issues/concerns.
- Proficient in maintaining a working knowledge of client accounts and products/services.
- Capable of appropriately assessing risk when making business decisions.
- Drives compliance with applicable laws, rules, and regulations.
- Adheres to Policy, applies sound ethical judgment, and escalates/reports control issues.
Salary and Benefits
This Full-time Teller position at Citi’s Niles Branch offers a competitive annual salary ranging from $39.5K – $46.8K, plus discretionary and formulaic incentive and retention awards for eligible employees. Citi is committed to providing a comprehensive and attractive benefits package designed to support the overall well-being and professional growth of our employees. This typically includes robust health, dental, and vision insurance, paid time off, a 401(k) retirement plan, and opportunities for career development within the Banking sector.
Working Conditions
This is a Full-time, On-site position located at Citi’s Niles Branch in Niles, IL, United States. You will work within a professional and dynamic branch environment, engaging directly with clients throughout the day. The role requires strong attention to detail, accuracy in money handling, and excellent customer service skills. You will be expected to work effectively in a team-oriented setting and adhere to strict bank policies and regulatory procedures. Standard branch operating hours apply.
Why Work with Us
At Citi, you’re not just joining a bank; you’re becoming part of a global financial services powerhouse that connects millions of people across hundreds of countries. We are a leading institution in Banking, committed to delivering exceptional Customer Service and fostering strong relationships within our communities. As a Teller, you are the face of Citi, directly contributing to our reputation for trust and efficiency.
We offer a challenging yet incredibly rewarding environment where your customer service skills, attention to detail, and ability to identify client needs will be highly valued. You’ll gain hands-on experience in branch operations, learn about various banking products, and have opportunities for professional growth. If you are a driven individual with a passion for helping people and eager to embark on a career in financial services, Citi offers an excellent opportunity for your next chapter.
