Pollo Tropical – Orlando, FL
Job Type: Part-Time
Salary: Negotiable
Industry: Restaurant / Food Service / Hospitality
Job Overview
Pollo Tropical, Florida’s go-to destination for bold Caribbean flavors and fast-casual service, is looking for a dedicated and energetic Shift/Team Leader in Training to join our Orlando, FL team. This entry-level leadership role offers hands-on experience in restaurant operations and is a fantastic stepping stone for individuals aiming to grow into full-time management.
As a Shift/Team Leader in Training, you’ll work closely with restaurant leadership to learn how to run smooth shifts, supervise team members, and deliver excellent customer experiences. You’ll develop leadership skills while supporting the day-to-day flow of operations in both front- and back-of-house roles.
Duties and Responsibilities
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Assist with daily shift management under the guidance of senior team leads or managers
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Supervise team members to ensure smooth, efficient service during each shift
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Deliver exceptional customer service and address guest concerns as needed
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Operate the cash register, manage cash handling, and complete basic math calculations
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Support team with maintaining cleanliness and operational readiness of the restaurant
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Monitor food safety, sanitation, and quality standards in compliance with company policies
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Learn and assist with basic administrative duties, including shift reports and audits
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Ensure all restaurant equipment and facilities are properly maintained
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Train and mentor new hourly employees with guidance from management
Qualifications
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Minimum of 6 months experience in a restaurant or food service environment
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High School Diploma or GED required
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Strong customer service focus and positive attitude
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Basic leadership potential with willingness to learn and grow
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Capable of operating a cash register and performing simple math functions
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Effective communication skills both verbal and written
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Ability to solve problems calmly and professionally in a fast-paced setting
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Familiarity with food safety and sanitation practices
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Physically able to lift up to 50 lbs and perform standing/walking duties for extended periods
Salary and Benefits
While the exact salary for this part-time role is negotiable based on your experience, Pollo Tropical provides a value-driven compensation package tailored to support career development. Part-time team members may also enjoy:
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Opportunities for fast-track promotion to leadership roles
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Meal discounts during shifts
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Flexible scheduling to accommodate school or other commitments
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A team-oriented work environment focused on mentorship and growth
Working Conditions
This is an on-site, part-time position located in Orlando, FL. Expect a dynamic and fast-paced work environment where you’ll be interacting with guests and team members throughout your shift. Shifts may include nights, weekends, and holidays depending on business needs. You’ll be using standard kitchen and POS equipment and participating in all areas of restaurant operation.
Why Work with Us
Pollo Tropical isn’t just about fresh, flavorful food it’s about flavoring your future, too. When you join our team, you’re stepping into a workplace that values respect, opportunity, and continuous improvement. We pride ourselves on promoting from within and giving driven team members the tools they need to grow. Whether you’re starting out or aiming for a management career in hospitality, you’ll find the resources, training, and support to thrive here.
