ServiceNow Administrator

Company Name: Brooksource
Location: Harrisburg, PA, United States (Hybrid – on-site presence required two days per week or as needed in Harrisburg, PA 17110)
Job Type: Full-time, Contract
Salary Range: Up to $50.00 hourly
Industry: Information Technology / Customer Service

Job Overview

Brooksource is a leading IT services and consulting firm dedicated to connecting top technical talent with impactful projects. We are seeking a highly skilled and experienced ServiceNow Administrator to join our team, providing crucial support for a key client in Harrisburg, PA. This Full-time Contract role offers a unique opportunity to apply your expertise in IT Service Management and ITIL methodology, driving efficiency and enhancing customer experience within a dynamic environment.

As a ServiceNow Administrator, you will be instrumental in the high-level administration and consultative work for the ITSM platform. You will ensure that system design aligns with organizational needs, configure and maintain critical modules, and provide essential technical assistance to staff. If you are a proactive problem-solver with a strong understanding of ServiceNow best practices and a collaborative spirit, eager to make a tangible impact on IT service delivery, Brooksource invites you to apply.

Duties and Responsibilities

• Independently perform high-level administrative and consultative work related to IT Service Management and ITIL Methodology.
• Fulfill the Product Specialist (ServiceNow Admin) position for multiple ITIL-based processes within the platform.
• Define and meticulously document customer business functions and processes to ensure accurate system representation.
• Consult proactively with Process Owners and Managers to identify, define, and document business needs, operational procedures, problems, input/output requirements, and system access levels.
• Administer the ITSM Platform (ServiceNow) to ensure system design meets overarching organizational needs and objectives.
• Participate actively in system integration testing, user acceptance testing, and comprehensive testing of new system functionality.
• Provide technical assistance in training, mentoring, and coaching staff on ServiceNow functionalities and best practices.
• Promptly escalate issues to management when complex problems arise or require higher-level intervention.
• Configure and maintain critical ServiceNow modules, including ITOM (IT Operations Management), ITAM (IT Asset Management), and SAM (Software Asset Management).
• Perform essential system administration tasks such as user management, access control, and workflow automation.
• Support instance upgrades, patching, and rigorous system performance tuning to ensure optimal operation.
• Troubleshoot and resolve technical issues and system errors efficiently, minimizing disruption.
• Ensure strict compliance with ServiceNow best practices and governance policies.

Qualifications

• Experience Level: Not explicitly stated with years, but “high-level administrative and consultative work” and specific module experience suggest a mid-to-senior level.
• Education Requirement: A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience is typically required.
• Required Skills:
  • Ability to independently perform high-level administrative and consultative work related to IT Service Management and ITIL Methodology.
  • Proven capability to fulfill the Product Specialist (ServiceNow Admin) position for multiple ITIL-based processes.
  • Experience defining and documenting customer business functions and processes.
  • Skilled in consulting with Process Owners and Managers to identify, define, and document business needs, operational procedures, problems, input/output requirements, and system access levels.
  • Expertise in administering the ITSM Platform (ServiceNow) to ensure system design meets organizational needs.
  • Proven participation in system integration testing, user acceptance testing, and testing of new system functionality.
  • Ability to provide technical assistance in training, mentoring, and coaching staff.
  • Proficient in escalating issues to management.
  • Experience configuring and maintaining ITOM, ITAM, and SAM modules in ServiceNow.
  • Skilled in performing system administration tasks (user management, access control, workflow automation).
  • Capability in supporting instance upgrades, patching, and system performance tuning.
  • Proficient in troubleshooting and resolving technical issues and system errors.
  • Strong ability to ensure compliance with ServiceNow best practices and governance policies.

Salary and Benefits

This Full-time, Contract ServiceNow Administrator position offers a competitive hourly salary of up to $50.00 hourly. Brooksource is dedicated to supporting our consultants, providing comprehensive benefits during the contract term. Benefits typically include health, dental, and vision insurance options, opportunities for professional development, and a supportive team environment focused on your success in this critical role.

Working Conditions

This is a Full-time, Contract Hybrid position based in Harrisburg, PA, United States. An on-site presence is required two days per week or as needed in Harrisburg, PA 17110, necessitating a reliable commute. You will work within a professional office environment, collaborating closely with IT teams, process owners, and various business stakeholders. The role involves a mix of hands-on administration, technical troubleshooting, documentation, and consultative work. The environment is dynamic, requiring strong organizational skills and the ability to manage multiple priorities. When not on-site, you will operate from your home office, utilizing ServiceNow and other IT tools for remote work.

Why Work with Us

At Brooksource, we believe in connecting top IT talent with impactful projects that truly make a difference. For this ServiceNow Administrator role, you’ll join a team contributing to a key client, playing a direct role in optimizing their IT Service Management capabilities. This contract opportunity provides a unique chance to apply your expertise in ServiceNow and ITIL to drive significant operational efficiencies and enhance customer satisfaction.

You’ll gain invaluable experience working with critical ITOM, ITAM, and SAM modules, collaborating with diverse stakeholders, and directly contributing to a robust IT service delivery model. We offer a supportive environment where your technical acumen, problem-solving skills, and commitment to best practices are highly valued, and where you can grow professionally within the Information Technology and Customer Service industries. If you are a driven ServiceNow Administrator seeking a challenging hybrid role where your contributions make a tangible impact, Brooksource offers the platform for your next significant career step.