Senior IT Applications Engineer

Company Name: ASML
Location: Wilton, CT, United States (On-site, with a flexible workplace arrangement allowing up to two days a week remote)
Job Type: Full-time
Salary Range: Negotiable
Industry: Information Technology / Semiconductor Equipment Manufacturing (Lithography Machines)

Job Overview

ASML is a global leader in Semiconductor Equipment Manufacturing, designing, developing, and servicing the advanced lithography machines essential for producing microchips. We are seeking a highly experienced and technically proficient Senior IT Applications Engineer to join our team in Wilton, CT. This Full-time role offers a pivotal opportunity to contribute to a large technical software development environment, supporting the critical applications that power our innovative lithography machines.

As a Senior IT Applications Engineer, you will be instrumental in ensuring the stability, performance, and continuous improvement of various IT applications, with a strong focus on software development tools, infrastructure, and release processes. You will leverage your extensive experience in Linux, networking, and scripting to provide Tier 1/2 support, troubleshoot complex issues, and collaborate across diverse teams. If you are a highly motivated, pragmatic, and proactive team player committed to quality and eager to make a tangible impact on the cutting-edge of technology, ASML invites you to apply.

Duties and Responsibilities

• Apply 8 years related and proven experience in large technical software development environments to support critical IT applications.
• Provide expert support for Linux (RHEL, Centos) operating systems.
• Leverage strong knowledge of Networking – Architecture (TCP/IP UDP) to troubleshoot connectivity and performance issues.
• Utilize ticketing systems (ServiceNow) for logging customer requests, updates, and managing incidents/problems.
• Work with monitoring systems (Splunk) to proactively identify and address application performance issues.
• Provide comprehensive application management experience for the Atlassian Stack (JIRA, Confluence, Wiki, Bitbucket).
• Apply deep storage knowledge (NFS, SMB, CIFS, ZFS, NAS) for effective data management and troubleshooting.
• Develop and maintain scripts using scripting languages (Python, Bash, Perl, Ruby, Shell scripting) for automation and support tasks.
• Support SW Developer tools (IDE, code quality checkers, review tool, etc.), ensuring a productive development environment.
• Manage Infra & Test environment (DevBench) including web tools for Patch and Release functionality.
• Contribute to and ensure adherence to CI/CD knowledge and practices.
• Utilize SVN/Git SCM knowledge for source code management.
• Administer and troubleshoot VMware environments.
• Support HP hardware components and systems.
• Apply strong SW Release management process knowledge to ensure smooth and controlled software deployments.
• Work effectively within an Agile/SAFE way of work methodology.
• Demonstrate strong analytical skills and a problem-solving attitude to diagnose and resolve complex technical issues.
• Function as a highly motivated team player with good social skills and strong service/customer orientation.
• Exhibit strong communication skills, both verbal and written, for clear and concise interactions with diverse stakeholders.
• Maintain an accurate, systematic approach to all tasks and documentation.
• Be pragmatic, practical, flexible, and committed to quality in all engineering efforts.
• Possess an ambitious, pro-active, and initiating attitude towards continuous improvement.
• Demonstrate the ability to plan and set priorities effectively in a demanding environment.
• Ability to think practically about the impact of decisions for the end-customer/user.
• Collaborate across various projects and customers on feasibility studies and applications’ customizations.
• Perform SW build and development support activities, including installation, software patch deployment, system security hardening, data backup, storage management, VM operations, and problem analysis.
• Conduct remote troubleshooting for application and system issues.
• Serve as a Tier 1 / Tier 2 point of contact support for problems/incidents, providing initial and advanced resolution.
• Define and propose improvement proposals for system performance and process efficiency.
• Investigate and implement non-standard changes with limited scope, ensuring controlled modifications.
• Support and take ownership of requests from engineering teams, ensuring their needs are met.
• Ensure all IT standard processes and procedures and Service Level Agreements are consistently met.

Qualifications

• Experience Level: Senior-Level (8 years related and proven experience).
• Education Requirement: Bachelor’s degree in Information Technology, Computer Science or Engineer. Master’s degree a plus.
• Required Skills:
  • 8 years related and proven experience in large technical software development environments.
  • Proficiency in Linux (RHEL, Centos).
  • Networking – Architecture (TCP/IP UDP).
  • Experience with Ticketing system (ServiceNow).
  • Experience with Monitoring systems (Splunk).
  • Application management experience (Atlassian Stack – JIRA, Confluence, Wiki, Bitbucket).
  • Storage knowledge (NFS, SMB, CIFS, ZFS, NAS).
  • Proficiency in Scripting languages (Python, Bash, Perl, Ruby, Shell scripting).
  • Experience with SW Developer tools (IDE, code quality checkers, review tool, etc.).
  • Knowledge of Infra & Test environment (DevBench) including web tools for Patch and Release functionality.
  • CI/CD knowledge.
  • SVN/Git SCM knowledge.
  • Experience with VMware.
  • Experience with HP hardware.
  • SW Release management process knowledge.
  • Experience with Agile/SAFE way of work.
  • Strong analytical skills and problem-solving attitude.
  • Highly motivated team player with good social skills and strong service/customer orientation.
  • Strong communication skills, both verbal and written.
  • Accurate, systematic approach.
  • Pragmatic, practical, flexible, and committed to quality.
  • Ambitious with a pro-active, initiating attitude.
  • Ability to plan and set priorities.
  • Ability to think practically about the impact of decisions for end-customer / user.
  • Experience collaborating across various projects and customers on feasibilities and applications’ customizations.
  • Skilled in SW build and development support activities (installation, software patch, system security, data backup, storage management, VM, problem analysis).
  • Proven ability to perform remote troubleshooting.
  • Experience providing Tier 1 / Tier 2 point of contact support for problems/incidents.
  • Proficient in logging customer requests and updates calls.
  • Ability to define improvement proposals for system performance and process efficiency.
  • Skilled in investigating and implementing non-standard changes with limited scope.
  • Experience supporting and taking ownership of requests from engineering.
  • Ensuring all IT standard processes and procedures and Service Level Agreements are met.

Salary and Benefits

ASML offers competitive compensation for this Full-time Senior IT Applications Engineer position. Your salary will be negotiable and determined based on your experience and qualifications. We believe in rewarding top talent and fostering a supportive work environment. Beyond your salary, ASML is committed to providing a comprehensive benefits package designed to support your overall well-being and professional growth, which may include robust health, dental, and vision insurance, generous paid time off, retirement planning options, and opportunities for continuous professional development.

Working Conditions

This is a Full-time position based in Wilton, CT, United States, with a flexible workplace arrangement allowing up to two days a week remote. When on-site, you will work within a large technical software development environment, collaborating closely with various engineering and IT teams. The role demands strong analytical and problem-solving skills, and the ability to manage multiple priorities in a dynamic, fast-paced setting. You will be expected to provide both remote and on-site support, ensuring the stability and performance of critical IT applications. Standard business hours are generally observed, though occasional flexibility may be required to address urgent system issues or project deadlines inherent in the Semiconductor Equipment Manufacturing industry.

Why Work with Us

At ASML, you’re not just joining a company; you’re becoming part of a global leader in Semiconductor Equipment Manufacturing, a crucial industry that underpins virtually every aspect of modern technology. We are a pioneering force, designing and developing the lithography machines essential for creating the world’s most advanced microchips. As a Senior IT Applications Engineer, your role is pivotal in ensuring the operational excellence of the IT applications that support our groundbreaking innovations.

We offer a challenging yet incredibly rewarding environment where your extensive expertise in Information Technology and application management will be highly valued. You will be empowered to troubleshoot complex problems, drive continuous improvements, and contribute to the stability of mission-critical systems. If you are a highly motivated, pragmatic, and proactive engineer with a strong service orientation and a desire to make a tangible impact on the cutting-edge of technology, ASML offers an unparalleled opportunity for your next career chapter.