Salesforce Helpdesk Technician

Company Name: Brooksource
Location: Remote, United States (No time zone requirement)
Job Type: Full-time, Contract
Salary Range: Up to $17.00 hourly
Industry: Information Technology / Customer Service / Media

Job Overview

Brooksource is a leading IT services and consulting firm, partnering with top organizations to enhance their technological capabilities. We’re seeking a dedicated Salesforce Helpdesk Technician to join our team, providing essential support for a prominent client in the Media industry. This full-time contract role offers a unique opportunity to provide first-line technical assistance and contribute to the seamless operation of critical Salesforce platforms.

As a Salesforce Helpdesk Technician, you’ll be the primary point of contact for end-users, troubleshooting issues, providing guidance, and ensuring their optimal use of Salesforce applications. You’ll leverage your expertise in Salesforce administration and customer service to resolve challenges efficiently and effectively. If you’re passionate about supporting users, thrive in a fast-paced environment, and are eager to contribute to a leading media organization, Brooksource invites you to apply.

Duties and Responsibilities

• Provide proficient Salesforce Administration and end-user support, assisting users with their daily Salesforce needs and issues.
• Utilize ServiceNow or IOP tools effectively for queue management, ticket routing, and facilitation of support requests.
• Apply solid troubleshooting skills to diagnose and resolve issues related to Salesforce workflows, alerts, and field updates.
• Employ strong business writing skills to create and update comprehensive knowledge content for common Salesforce issues and solutions.
• Demonstrate familiarity with Salesforce Marketing Cloud to assist users with related inquiries.
• Work with Tableau Analytics Studio/CRM Analytics for basic reporting and troubleshooting needs.
• Deliver excellent customer service through active listening, clear communication, and effective problem-solving.
• Exhibit exceptional attention to detail and follow-through on all support tickets and user interactions.
• Prioritize tasks efficiently in a fast-paced environment, ensuring timely resolution of critical issues.
• Be comfortable working flexible shifts to provide broad coverage for end-users.
• Show an eagerness to learn new technologies and adapt to evolving platform features.
• Maintain accurate records of all support interactions and resolutions.
• Collaborate with internal teams to escalate complex issues and contribute to overall system improvement.

Qualifications

• Experience Level: Not explicitly stated with years, but the nature of “first-line support” and “helpdesk technician” suggests an entry to mid-level role.
• Education Requirement: –
• Required Skills:
  • Proficiency with Salesforce Administration and end-user support.
  • Experience with ServiceNow or IOP tools for queue management and facilitation.
  • Solid troubleshooting skills in Salesforce workflows, alerts, and field updates.
  • Strong business writing skills for creating and updating knowledge content.
  • Familiarity with Salesforce Marketing Cloud.
  • Familiarity with Tableau Analytics Studio/CRM Analytics (reporting and troubleshooting).
  • Excellent customer service abilities (active listening, communication, problem-solving).
  • Attention to detail and follow-through.
  • Ability to prioritize tasks in a fast-paced environment.
  • Comfortable working flexible shifts.
  • Eager to learn and adapt.

Salary and Benefits

This Full-time, Contract Salesforce Helpdesk Technician position offers a competitive hourly salary of up to $17.00 hourly. Brooksource is dedicated to supporting our consultants, providing comprehensive benefits during the contract term. Benefits typically include health, dental, and vision insurance options, opportunities for professional development, and a supportive team environment focused on your success in this critical role.

Working Conditions

This is a Full-time, Contract Remote position, allowing you to work from anywhere within the United States with no specific time zone requirement. You’ll operate from your home office, utilizing a computer, Salesforce platform, and helpdesk tools for daily tasks and communication. The role requires strong organizational skills, self-motivation, and the ability to work independently while remaining highly collaborative with team members. The environment is fast-paced, typical of customer service and IT support, requiring quick problem-solving and excellent communication. You should be comfortable with flexible shifts to accommodate varying support needs.

Why Work with Us

At Brooksource, we believe in connecting top IT talent with impactful projects that truly make a difference. For this Salesforce Helpdesk Technician role, you’ll join a team contributing to a leading Media organization, playing a direct role in empowering their employees through efficient Salesforce support.

This contract opportunity allows you to gain valuable experience in a dynamic IT environment, enhance your Salesforce administration skills, and hone your customer service expertise. You’ll be part of a supportive team, contributing to the daily operations of a significant digital platform. If you’re looking for a challenging remote role where your attention to detail and dedication to helping others can shine, Brooksource offers a clear path for your career growth in Information Technology and Customer Service.