Company Name: ASML
Location: Chandler, AZ, United States
Job Type: Full-time
Salary Range: Negotiable
Industry: Facilities / Semiconductor Manufacturing (specifically supporting lithography machines at customer sites)
Job Overview
ASML is a global leader in Semiconductor Manufacturing, designing, developing, and servicing the advanced lithography machines essential for producing microchips. We are seeking a highly skilled and customer-focused Regional Field Service Engineer to join our team in Chandler, AZ. This Full-time role offers a pivotal opportunity to directly support our cutting-edge lithography machines at customer sites, ensuring their optimal performance and uptime.
As a Regional Field Service Engineer, you will be instrumental in maintaining installation plans, performing system upgrades and relocations, and troubleshooting complex technical issues directly on-site. You will leverage your strong mechanical aptitude, knowledge of pneumatics, hydraulics, and electronics, and exceptional problem-solving skills to provide unparalleled technical support to our global customers. If you are a results-driven professional with a strong customer focus, committed to quality, and eager to make a tangible impact on the cutting-edge of technology in a demanding environment, ASML invites you to apply.
Duties and Responsibilities
- Maintain meticulous installation plans for lithography machines at customer sites.
- Monitor visitor preparation status and drive efficient material process flow for installations and service.
- Periodically install HMI (Human-Machine Interface) equipment, perform critical upgrades, and execute system relocations.
- Utilize the established escalation process (2L Tech Support, applications, 3L Global Support Center) with clear and concise technical communication.
- Advise customers effectively on actions to correct system malfunctions, providing expert guidance.
- Interface daily with external customers, providing training, answering technical questions, and offering comprehensive technical assistance.
- Interface regularly with internal customers, including junior and senior engineering teams, and line managers.
- Provide valuable inputs for improvement proposals based on post-mortems and field observations.
- Contribute to work preparation through the creation of detailed technical action plans.
- Be result-driven, consistently demonstrating ownership and accountability for outcomes.
- Exhibit the ability to work independently or as part of a team with minimal supervision, taking initiative in the field.
- Proactively identify bottlenecks and drive improvements within field service processes.
- Maintain a strong customer focus and commitment to customer satisfaction in every interaction.
- Complete assignments with exceptional attention to detail and high accuracy.
- Demonstrate proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
- Possess open, clear, concise, and professional communication skills (verbal and written).
- Establish and maintain cooperative working relationships with customers and internal teams.
- Possess the ability to work according to a strict set of procedures within provided timelines.
- Ability to lift and/or move up to 50 pounds unaided.
- Willingness to work more than 50% of the time inside a clean room (wearing appropriate attire).
- Willingness to travel up to 50% domestically and internationally for customer support.
- Ability to work compressed work week, potential night and weekend shifts to meet customer demands.
Qualifications
- Experience Level: Mid-Level (Minimum 3 years of hands-on experience in a relevant technical environment).
- Education Requirement: Bachelor’s degree in an engineering field or equivalent combination of education, skills & experience.
- Required Skills:
- Bachelor’s degree in an engineering field or equivalent combination of education, skills & experience.
- Minimum of 3 years of hands-on experience with mechanical aptitude, including knowledge of pneumatics, hydraulics, and electronics in a semiconductor or high-volume manufacturing environment.
- At least 6 months of experience using MS Office.
- NPI (New Product Introduction) experience (a plus).
- Proficient in maintaining installation plans.
- Skilled in monitoring visitor preparation status and driving efficient material process flow.
- Experience periodically installing HMI equipment, performing upgrades, and system relocations.
- Proven ability to utilize escalation process (2L Tech Support, applications, 3L Global Support Center) with clear technical communication.
- Capable of advising customers on actions to correct system malfunctions.
- Experience interfacing daily with external customers (training, answering questions, technical assistance).
- Experience interfacing with internal customers (junior and senior engineering, line managers).
- Ability to provide inputs for improvement proposals based on post-mortems.
- Skilled in contributing to work preparation through creation of technical action plans.
- Result-driven, demonstrates ownership and accountability.
- Ability to work independently or as part of a team with minimal supervision.
- Identifies bottlenecks and drives improvements.
- Strong customer focus and commitment to customer satisfaction.
- Ability to complete assignments with attention to detail and high accuracy.
- Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
- Demonstrates open, clear, concise, and professional communication.
- Ability to establish and maintain cooperative working relationships.
- Ability to work according to a strict set of procedures within provided timelines.
- Ability to lift and/or move up to 50 pounds unaided.
- Willingness to work more than 50% of the time inside a clean room (wearing appropriate attire).
- Willingness to travel up to 50% domestically and internationally.
- Ability to work compressed work week, potential night and weekend shifts.
Salary and Benefits
ASML offers competitive compensation for this Full-time Regional Field Service Engineer position. Your salary will be negotiable and determined based on your experience and qualifications. We believe in rewarding top talent and fostering a supportive work environment. Beyond your salary, ASML is committed to providing a comprehensive benefits package designed to support your overall well-being and professional growth, which may include robust health, dental, and vision insurance, generous paid time off, retirement planning options, and opportunities for continuous professional development in a cutting-edge field.
Working Conditions
This is a Full-time position based in Chandler, AZ, United States. The role requires significant hands-on work at customer sites, often within a clean room environment (wearing appropriate attire) for more than 50% of the time. It involves frequent travel up to 50% domestically and internationally. You will work independently with minimal supervision, managing your schedule to meet customer demands. The work environment is demanding, with changing workloads and deadlines, requiring the ability to lift and/or move up to 50 pounds unaided. Flexibility to work a compressed work week, potential night and weekend shifts is also required. You will utilize various technical tools, software, and communication systems.
Why Work with Us
At ASML, you’re not just joining a company; you’re becoming part of a global leader in Semiconductor Manufacturing, a crucial industry that underpins virtually every aspect of modern technology. We are a pioneering force, designing and developing the lithography machines essential for creating the world’s most advanced microchips. As a Regional Field Service Engineer, your role is pivotal in ensuring the operational excellence of our groundbreaking machines directly at customer sites.
We offer a challenging yet incredibly rewarding environment where your hands-on mechanical aptitude and problem-solving skills will be highly valued. You will be empowered to troubleshoot complex systems, advise global customers, and contribute to continuous improvement initiatives. If you are a results-driven professional with a strong customer focus, a commitment to quality, and a desire to make a tangible impact on the cutting-edge of technology, ASML offers an unparalleled opportunity for your next career chapter.
