Product Analyst (Customer Digital Solutions)

Company Name: Brooksource
Location: Charlotte, NC, United States (Hybrid – 3 days onsite, specifically 1115 North Brevard Street, Charlotte, North Carolina, 28206)
Job Type: Full-time, Contract (12-month Contract with potential for extension or hire)
Salary Range: $40.00 hourly
Industry: Information Technology / Marketing / Energy (Client is an Energy client)

Job Overview

Brooksource is a leading IT services and consulting firm dedicated to connecting top talent with impactful projects. We are seeking a highly analytical and customer-focused Product Analyst (Customer Digital Solutions) to join our team, supporting a key Energy client. This Mid-Level contract role offers a unique opportunity to contribute to the evolution of digital solutions that directly enhance the customer experience within a critical industry.

As a Product Analyst, you will play a pivotal role in the entire product lifecycle, from gathering user insights and writing detailed requirements to analyzing performance metrics and driving continuous improvement. You will be instrumental in translating complex business needs into tangible digital features, working closely with various stakeholders to ensure seamless development and successful adoption of customer-facing applications. If you are passionate about leveraging data to solve customer problems, thrive in a hybrid work environment, and are eager to make a tangible impact on digital solutions for a leading energy client, Brooksource invites you to apply.

Duties and Responsibilities

• Apply 2+ years of Product Analysis experience to support and enhance customer digital solutions.
• Utilize 2+ years of Jira experience for writing user stories, tracking progress, and managing product backlogs.
• Assist in e-commerce efforts, contributing to the growth and optimization of digital customer touchpoints.
• Engage proactively with stakeholders to gather comprehensive requirements and ensure alignment across business units.
• Meticulously document requirements, ensuring clarity and precision for development teams.
• Support existing applications and consistently monitor usage metrics to identify areas for improvement.
• Assist with user research and the precise writing of user stories to define new features and enhancements.
• Perform detailed process mapping, value stream mapping, process analysis, process design, and methods development.
• Contribute to performance standards & metrics development and conduct ROI analysis for proposed solutions.
• Assist in developing and executing quality assurance plans for digital products.
• Support change management functions, ensuring smooth transitions for new features and updates.
• Collaborate cross-functionally to identify efficiencies and cost savings within digital processes.
• Utilize data extensively to develop and implement solutions, measuring outcomes against defined objectives.
• Communicate effectively with internal stakeholders and manage expectations across various business units.
• Consolidate user feedback from various channels to inform product development.
• Confidently present working software to diverse audiences, demonstrating progress and functionality.
• Exhibit strong learning and adaptability within complex product landscapes, embracing new challenges.
• Demonstrate effective communication across various media (desired).
• Possess strong attention to detail (desired).
• Apply excellent problem-solving and analytical abilities (desired).
• Ability to handle multiple priorities effectively (desired).
• Show strong curiosity and a bias towards action (desired).
• Utilize robust research and data gathering skills (desired).
• Adopt a collaborative problem-solving approach (desired).
• Demonstrate the ability to define and quantify opportunities with minimal data (desired).
• Experience writing business cases and presenting analysis (desired).
• Be highly organized and process-oriented (desired).
• Experience with data dashboards (desired).
• Possess a passion for solving customer problems and enhancing customer experience (desired).

Qualifications

• Experience Level: Mid-Level (2+ years of experience in product analysis and Jira).
• Education Requirement: Bachelor’s degree in Business, Industrial Engineering, Information Management, or a similar discipline required. (High School/GED with 6+ years related experience considered in lieu of Bachelor’s).
• Required Skills:
  • Bachelor’s degree and 2+ years related work experience OR High School/GED and 6+ years related work experience.
  • 2+ years of Product Analysis experience (required).
  • 2+ years of Jira experience (required).
  • Proven ability to assist in e-commerce efforts, writing JIRA stories, engaging stakeholders, documenting requirements.
  • Experience supporting existing apps and monitoring usage metrics.
  • Ability to assist with user research and story writing.
  • Skilled in performing process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis.
  • Experience developing and executing quality assurance plans.
  • Capability in supporting change management functions.
  • Collaborative skills to identify efficiencies and cost savings.
  • Proficient in using data to develop and implement solutions, measuring outcomes.
  • Strong in communicating with internal stakeholders and managing expectations across business units.
  • Ability to consolidate user feedback.
  • Experience presenting working software to audiences.
  • Strong learning and adaptability within complex product landscapes.
  • Effective communication across various media (desired).
  • Attention to detail (desired).
  • Problem-solving and analytical abilities (desired).
  • Ability to handle multiple priorities (desired).
  • Curiosity and bias towards action (desired).
  • Research and data gathering skills (desired).
  • Collaborative problem-solving approach (desired).
  • Ability to define and quantify opportunities with minimal data (desired).
  • Experience writing business cases and presenting analysis (desired).
  • Highly organized and process-oriented (desired).
  • Experience with data dashboards (desired).
  • Passion for solving customer problems and enhancing customer experience (desired).

Salary and Benefits

This Full-time, Contract (12-month Contract with potential for extension or hire) Product Analyst (Customer Digital Solutions) position offers a competitive hourly salary of $40.00 hourly. Brooksource is dedicated to supporting our consultants, providing comprehensive benefits during the contract term and pathways to potential full-time employment with our client. Benefits typically include health, dental, and vision insurance options, opportunities for professional development, and a supportive team environment focused on your success in this critical role.

Working Conditions

This is a Full-time, Contract Hybrid position based in Charlotte, NC, United States, specifically at 1115 North Brevard Street, Charlotte, North Carolina, 28206. You will be required to work 3 days onsite each week, with the remaining days remote. You will operate within a professional corporate environment, collaborating closely with IT, Marketing, and other business units. The role involves a mix of analytical work, stakeholder engagement, and documentation. The environment is dynamic and fast-paced, typical of a large energy client, requiring strong organizational skills and the ability to manage multiple priorities effectively.

Why Work with Us

At Brooksource, we believe in connecting top talent with impactful projects that truly make a difference. For this Product Analyst role, you’ll join a team contributing to a leading Energy client, leveraging Information Technology and Marketing expertise to enhance their customer digital solutions. This contract opportunity provides stability and allows you to immerse yourself in key initiatives that directly impact customer experience and operational efficiency.

You’ll gain invaluable experience in a complex product landscape, collaborate with diverse stakeholders, and directly contribute to solutions that empower millions of customers. We offer a supportive environment where your analytical skills, attention to detail, and passion for solving customer problems are highly valued, and where you can grow professionally within a vital industry. If you are a driven Product Analyst seeking a challenging hybrid role where your contributions make a tangible impact, Brooksource offers the platform for your next significant career step.