Company: Bennett and Game Recruitment LTD
Location: Mitcham, London, UK (Remote job with travel to customer sites)
Job Type: Full-Time / Remote
Salary: £30,000 – £31,000 per year
Industry: Construction / Utilities / Customer Service
Job Overview
Bennett and Game Recruitment LTD is seeking a proactive and personable Mobile Customer Service Coordinator to join our dynamic team. This fully remote role involves coordinating customer service activities while traveling to various customer sites across London. Our company is dedicated to providing exceptional service and operational excellence within the construction and utilities sectors, and we’re looking for a motivated professional to help us maintain and grow strong client relationships.
In this role, you’ll be the vital link between our customers and operational teams, ensuring issues are resolved quickly and efficiently, and service standards exceed expectations. If you thrive in a fast-paced environment and have a knack for managing customer interactions with empathy and professionalism, this position is a great fit.
Duties and Responsibilities
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Serve as the primary point of contact for customers, addressing inquiries, complaints, and service issues with a positive and solution-oriented approach.
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Travel to customer sites within the London area to provide on-site support and coordination.
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Manage and document customer communications using Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook.
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Collaborate with internal teams—including operations, technical, and management—to ensure timely resolution of customer concerns.
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Monitor service delivery and customer satisfaction, escalating issues where necessary to maintain quality standards.
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Handle difficult situations calmly and professionally, turning challenges into opportunities to reinforce customer trust.
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Maintain accurate records of customer interactions, service requests, and follow-ups.
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Support scheduling and logistical coordination for customer visits and service operations.
Qualifications
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Strong customer service skills with proven ability to manage difficult or sensitive situations effectively.
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential for reporting and communication.
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Full UK driving license with willingness and ability to travel regularly to customer sites across London.
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Experience working remotely while maintaining effective communication and productivity.
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Excellent interpersonal and communication skills, both written and verbal.
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Ability to multitask, prioritize, and adapt quickly to changing customer needs and company demands.
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Experience Level: Mid-Level, comfortable handling a variety of customer service scenarios independently.
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Education Requirement: Not specifically stated; a high school diploma or equivalent is likely preferred.
Salary and Benefits
This position offers a competitive salary in the range of £30,000 to £31,000 per year. In addition, benefits include:
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Remote work flexibility balanced with customer site visits.
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Reimbursement of travel expenses incurred during customer visits.
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Access to ongoing professional development opportunities within the construction and utilities industries.
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Supportive work environment focused on collaboration and growth.
Working Conditions
The Mobile Customer Service Coordinator role is primarily remote, offering the flexibility to work from home while providing essential on-site support across the London area. You will be expected to travel regularly to customer locations, so a reliable vehicle and a full UK driving license are necessary. Standard business hours apply, with occasional flexibility to meet customer needs or manage urgent issues. Daily tasks involve extensive use of Microsoft Office software to ensure clear communication and documentation.
Why Work with Us
At Bennett and Game Recruitment LTD, we prioritize a work culture that values teamwork, integrity, and customer-centric solutions. Our focus on sustainability within the construction and utilities sectors allows you to be part of meaningful projects that positively impact communities. We invest in our employees’ growth and well-being, providing a supportive environment where your contributions are recognized and your career can thrive.
Join us as a Mobile Customer Service Coordinator and become an essential part of a company that values quality service and innovation. Help us continue building strong customer relationships while advancing your career in a flexible and rewarding role.
