Company Name: ASML
Location: Wilton, CT, United States (On-site, requires presence for work-related events, training, meetings)
Job Type: Full-time
Salary Range: Negotiable
Industry: Information Technology / Customer Service / Semiconductor Equipment Manufacturing (ASML’s core business)
Job Overview
ASML is a global leader in Semiconductor Equipment Manufacturing, designing, developing, and servicing the advanced lithography machines essential for producing microchips. We are seeking a highly motivated and customer-focused IT Infrastructure Engineer to join our team in Wilton, CT. This Full-time, Mid-Level role offers a pivotal opportunity to provide essential technical support and contribute directly to the seamless IT operations that underpin our innovative manufacturing processes.
As an IT Infrastructure Engineer, you will be the frontline support for our employees, diagnosing and resolving issues with computer hardware, software, and network components. You will be instrumental in ensuring that our workforce has the necessary tools and support to perform their roles effectively, directly impacting productivity and user satisfaction. If you possess a strong customer-centered philosophy, excellent troubleshooting skills, and are eager to learn and thrive in a dynamic, high-tech environment, ASML invites you to apply.
Duties and Responsibilities
- Provide robust technical support, leveraging minimum 3 years of experience in a technical support/helpdesk, high-profile customer service environment.
- Demonstrate proficiency in network communications, MS Office, O365, and Windows to diagnose and resolve a wide range of IT issues.
- Apply experience in the use and support of imaging, remote access, and possess knowledge of phone system support.
- Utilize strong experience in the use of IT-related software and hardware, printers, and proficiently using Helpdesk software.
- Possess strong knowledge and experience with computers and Windows operating systems.
- Execute computer build-out and setup, including imaging, application installs, and configuration.
- Uphold a strong customer-centered philosophy, ensuring every interaction prioritizes user needs.
- Possess a solid understanding of PC compatible hardware for effective troubleshooting and support.
- Exhibit excellent written and verbal communication skills for clear and concise interactions.
- Apply proven experience in diagnosing problems with computer hardware and software with the ability to apply solutions.
- Potentially leverage Microsoft/A+ or Networking+ Certification (a plus).
- Demonstrate leadership skills and take ownership of customer issues from start to resolution.
- Provide escalation as deemed appropriate, ensuring complex issues reach the correct support tiers.
- Utilize strong computer skills for research, diagnosis, troubleshooting, and identifying solutions.
- Comply strictly with standard procedures for proper handoff of unresolvable issues.
- Maintain a strong commitment to documenting knowledge, contributing to the internal knowledge base.
- Provide exceptional customer service skills and excellent communication skills in every interaction.
- Assist with the installation, configuration, and usability of desktop computers, laptops, peripheral equipment, and software.
- Follow all IT standard processes and procedures, and monitor license compliance.
- Perform remote troubleshooting for various IT issues.
- Log all customer requests and updates calls accurately in the Helpdesk system.
- Provide comprehensive Helpdesk, Deskside, and Walkup hardware and software support.
- Provide support of the 7/24 Global Support process as Tier 1 first point of contact.
- Possess general knowledge of all Customer standard products.
- Participate actively in Support meetings for process and computing support improvement.
Qualifications
- Experience Level: Mid-Level (Minimum 3 years of experience in technical support/helpdesk).
- Education Requirement: High School diploma, Bachelor’s degree, or equivalent experience.
- Required Skills:
- High School diploma, Bachelor’s degree, or equivalent experience.
- Minimum 3 years of experience in a technical support/helpdesk, high-profile customer service environment.
- Proficiency in network communications, MS Office, O365, and Windows.
- Experience in the use and support of imaging, remote access, and knowledge of phone system support.
- Strong experience in the use of IT-related software and hardware, printers, and using Helpdesk software.
- Strong knowledge and experience with computers and Windows operating systems.
- Experience with computer build-out and setup; imaging, application installs, and configuration.
- Strong customer-centered philosophy.
- Solid understanding of PC compatible hardware.
- Excellent written and verbal communication skills.
- Experience in diagnosing problems with computer hardware and software with the ability to apply solutions.
- Microsoft/A+ or Networking+ Certification (a plus).
- Demonstrating leadership skills and taking ownership of customer issues.
- Providing escalation as deemed appropriate.
- Strong computer skills for research, diagnosis, troubleshooting, and identifying solutions.
- Complying with standard procedures for proper handoff of unresolvable issues.
- Commitment to documenting knowledge.
- Exceptional customer service skills and excellent communication skills.
- Assisting with installation, configuration, and usability of desktop computers, laptops, peripheral equipment, and software.
- Following all IT standard processes and procedures, monitoring license compliance.
- Performing remote troubleshooting.
- Logging all customer requests and updates calls.
- Providing Helpdesk, Deskside, and Walkup hardware and software support.
- Providing support of 7/24 Global Support process as Tier 1 first point of contact.
- Providing general knowledge of all Customer standard products.
- Participating in Support meetings for process and computing support improvement.
Salary and Benefits
ASML offers competitive compensation for this Full-time IT Infrastructure Engineer position. Your salary will be negotiable and determined based on your experience and qualifications. We believe in rewarding top talent and fostering a supportive work environment. Beyond your salary, ASML is committed to providing a comprehensive benefits package designed to support your overall well-being and professional growth, which may include robust health, dental, and vision insurance, generous paid time off, retirement planning options, and opportunities for continuous professional development in a cutting-edge technical field.
Working Conditions
This is a Full-time position based in Wilton, CT, United States, requiring on-site presence for work-related events, training, and meetings. You will work primarily within a professional office environment, providing direct IT support to end-users. The role involves a mix of Helpdesk, Deskside, and Walkup support, troubleshooting hardware and software issues. The environment is fast-paced, requiring strong problem-solving skills and efficient task prioritization. While a full-time presence is generally expected, the nature of support work may require flexibility. This role also contributes to a 7/24 Global Support process, which may involve contributing to shifts or being available for critical incidents.
Why Work with Us
At ASML, you’re not just joining a company; you’re becoming part of a global leader in Semiconductor Equipment Manufacturing, a crucial industry that underpins virtually every aspect of modern technology. We are a pioneering force, designing and developing the lithography machines essential for creating the world’s most advanced microchips. As an IT Infrastructure Engineer, your role is pivotal in ensuring the seamless IT operations that support our groundbreaking innovations.
We offer a challenging yet incredibly rewarding environment where your expertise in Information Technology and Customer Service will be highly valued. You will be empowered to troubleshoot complex problems, contribute to process improvements, and provide essential support to a global workforce. If you are a self-motivated professional with a strong customer focus, a passion for technology, and a desire to make a tangible impact on the cutting-edge of an essential industry, ASML offers an unparalleled opportunity for your next career chapter.
