1840 & Company – Remote (based in Johannesburg, California, United States)
Job Type: Remote, Full-Time
Salary: Negotiable
Industry: Customer Service / Business Process Outsourcing (BPO)
Job Overview
1840 & Company is a leading provider in the customer service and business process outsourcing industry, committed to delivering exceptional support and solutions to a diverse global clientele. We are currently seeking a highly motivated German and English Speaking Customer Service Agent to join our remote team. This role is perfect for individuals who excel in bilingual communication and are passionate about helping customers by providing clear, effective, and friendly service.
As a Customer Service Agent, you will play a vital role in maintaining our company’s reputation for excellence by managing customer inquiries, solving problems, and ensuring customer satisfaction. If you are fluent in both German and English and enjoy working in a flexible remote environment, this opportunity offers a chance to build your career while making a meaningful impact.
Duties and Responsibilities
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Respond promptly and professionally to customer inquiries in both German and English through phone, email, and chat channels.
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Identify customer needs and provide appropriate solutions to resolve issues efficiently.
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Maintain accurate records of customer interactions and transactions in company databases.
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Collaborate with internal teams to address complex issues and escalate cases when necessary.
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Follow up on customer interactions to ensure complete satisfaction and build strong relationships.
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Manage multiple cases simultaneously while adhering to established service-level agreements and deadlines.
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Continuously update knowledge of products, services, and company policies to provide informed support.
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Uphold the company’s high standards of professionalism and ethical behavior in all communications.
Qualifications
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Fluency in both German and English, with excellent spoken and written communication skills.
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Strong problem-solving abilities and the capacity to think critically under pressure.
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Proven ability to work independently in a remote setting while managing time and priorities effectively.
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Previous experience in customer service or a related field is preferred but not required.
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Comfortable using customer service software, communication tools, and Microsoft Office Suite.
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Entry-level to mid-level experience welcomed; eagerness to learn and grow within the company.
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High level of professionalism, patience, and empathy when dealing with customers.
Salary and Benefits
The salary for this position is negotiable and will be commensurate with your experience and skills. While specific salary details are not provided, 1840 & Company offers a competitive compensation package. Employees may also have access to benefits such as health insurance, paid time off, and opportunities for professional development, depending on eligibility and company policy.
Working Conditions
This position is fully remote, allowing you to work from anywhere within the United States while being based in Johannesburg, California. You will need a reliable internet connection and a quiet workspace to effectively handle customer interactions. The work schedule is full-time, providing a consistent routine that supports work-life balance. Use of customer service platforms, email, and collaboration tools is required daily, with training provided to get you up to speed.
Why Work with Us
1840 & Company values a culture of inclusion, growth, and excellence. We believe that our employees are our greatest asset and foster an environment where talent thrives through continuous learning and support. Joining our team means being part of a global network that prioritizes innovation, transparency, and respect for every individual’s contribution.
We offer opportunities for career advancement, skill development, and the flexibility that remote work provides. If you’re looking for a role where your bilingual skills and passion for customer care will be recognized and rewarded, 1840 & Company is the perfect place to grow your career.
