Pollo Tropical – Oakland Park, FL
Job Title: General Manager
Job Type: Full-Time
Industry: Restaurant / Food Service / Hospitality Management
Job Overview
Pollo Tropical, a beloved fast-casual restaurant brand known for its vibrant Caribbean-inspired cuisine, is looking for an experienced and driven General Manager to lead our team in Oakland Park, Florida. This full-time leadership role is ideal for a seasoned restaurant professional ready to make an impact by overseeing daily operations, managing a team, and driving profitability while upholding our commitment to exceptional service and food quality.
At Pollo Tropical, our mission is to serve flavorful, freshly-prepared food in an environment that celebrates culture, energy, and hospitality. As a General Manager, you will be the cornerstone of the restaurant’s success, responsible for leading your team to excellence, optimizing operations, and ensuring guests leave happy every time they walk through our doors.
Duties and Responsibilities
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Lead and oversee all aspects of daily restaurant operations, including service, kitchen, staffing, cleanliness, and guest satisfaction
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Recruit, hire, train, and develop team members and shift leaders to support a high-performance culture
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Manage budgetary goals including labor costs, food costs, and operational expenses
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Monitor Profit & Loss statements and implement strategies to improve financial performance
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Ensure compliance with all food safety, sanitation, and workplace safety standards
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Maintain inventory control systems, order supplies, and manage vendor relationships
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Create and manage labor schedules to optimize productivity and cost-efficiency
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Handle guest issues professionally and promptly to ensure outstanding customer service
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Use software tools such as Microsoft Word, Excel, and labor/inventory management systems to drive operational performance
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Report directly to regional leadership with regular updates on progress, performance, and goals
Qualifications
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Minimum 5 years of restaurant experience, with at least 3 years in a General Manager role
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High School Diploma or GED required; Associate’s or Bachelor’s degree in Business Administration or Hospitality strongly preferred
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Proven ability to lead, motivate, and manage teams in a high-paced environment
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Strong understanding of financial reports, including Profit & Loss and labor metrics
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Experience with hiring, training, and developing staff
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Excellent customer service and interpersonal communication skills
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Proficiency in Microsoft Word and Excel, along with familiarity in scheduling and inventory systems
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Strong problem-solving skills and a hands-on leadership approach
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Ability to work flexible hours, including evenings, weekends, and holidays as needed
Salary and Benefits
Pollo Tropical offers a competitive compensation package aligned with your experience, leadership ability, and performance. While the specific salary for this role has not been disclosed, we are committed to rewarding top talent with pay and benefits that reflect their value to the business.
General Managers can expect a range of comprehensive benefits, which may include:
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Performance-based bonus opportunities
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Paid time off and vacation accrual
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Health, dental, and vision insurance options
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Employee discounts and meal perks
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Leadership development training and career advancement support
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401(k) retirement savings plan
Working Conditions
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On-site position located at our Oakland Park, FL restaurant
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Fast-paced restaurant environment with hands-on leadership responsibilities
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Use of computer systems, POS terminals, and operations management tools
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Flexibility required to work varied shifts, including nights, weekends, and holidays
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Requires prolonged standing, occasional lifting, and the ability to multitask under pressure
Why Work with Us
At Pollo Tropical, we don’t just serve food we serve culture, community, and opportunity. We’re passionate about growing our people as much as we are about serving bold, flavorful dishes. As a General Manager, you’ll have the autonomy to run your restaurant like an owner, while being backed by a supportive company culture focused on development, diversity, and results.
If you’re a high-energy leader who thrives on challenge and enjoys inspiring others, this is your chance to take your hospitality management career to the next level with a brand that’s as bold as its flavor.
