Field Service Engineer – EUV

Company Name: ASML
Location: Phoenix, AZ, United States
Job Type: Full-time
Salary Range: Negotiable
Industry: Semiconductor Equipment Manufacturing / Field Service Engineering

Job Overview

ASML is a global leader in Semiconductor Equipment Manufacturing, designing, developing, and servicing the advanced lithography machines essential for producing microchips. We are seeking a highly skilled and dedicated Field Service Engineer – EUV to join our team in Phoenix, AZ. This Full-time, Entry-Level to Mid-Level role offers a unique and pivotal opportunity to directly support our cutting-edge Extreme Ultraviolet (EUV) lithography machines at customer sites, ensuring their optimal performance and uptime.

As an EUV Field Service Engineer, you will be instrumental in the installation, maintenance, and optimization of the most advanced technology in semiconductor manufacturing. You will leverage your technical expertise in isolating and solving complex problems, performing upgrades, and providing unparalleled technical assistance to our global customers. If you are a results-driven professional with a strong customer focus, a commitment to quality, and eager to make a tangible impact on the cutting-edge of technology in a demanding field environment, ASML invites you to apply.

Duties and Responsibilities

• Take a hands-on role in the installation of ASML equipment at customer locations, including new features, unloading components, inspecting for damage, assembly, alignment, and testing.
• Apply technical expertise in isolating and solving problems related to complex equipment, particularly EUV lithography machines.
• Perform tasks to maintain and optimize equipment, enhancing functionality and preventing future problems.
• Facilitate effective knowledge transfer to customers, empowering them with understanding of the systems.
• Analyze applicability, accuracy, and adherence to design specifications for all installations and service activities.
• Conduct thorough evaluation and diagnosis of problems, making appropriate repairs, and escalating when necessary with clear technical communication.
• Professionally answer customer questions and provide comprehensive technical assistance.
• Advise users on appropriate actions to correct malfunctions and recommend changes in user procedures to optimize system use.
• Perform administrative and coordination duties, including detailed pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare clear and concise written technical reports on an independent basis documenting activities and findings.
• Provide appropriate support and assistance to less experienced ASML personnel, contributing to team growth.
• Adhere strictly to all Safety Procedures in a clean room and field environment.
• Apply mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Demonstrate the ability to observe and respond to people and situations and interact with others professionally.
• Possess the ability to learn and apply new information or skills quickly in a rapidly evolving technological landscape.
• Possess the ability to read and interpret data, information, and documents accurately.
• Maintain a strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
• Complete assignments with exceptional attention to detail and a high degree of accuracy.
• Demonstrate proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Be result-driven, consistently demonstrating ownership and accountability for outcomes.
• Proactively identify bottlenecks and drive improvements within field service processes.
• Possess the ability to work independently or as part of a team with minimal supervision, taking initiative in the field.
• Exhibit open, clear, concise, and professional communication.
• Establish and maintain cooperative working relationships with manager, co-workers, and customer.
• Be willing to work flexible shifts including nights, weekends, and holidays to meet customer demands.
• Demonstrate willingness to continue learning and growing professionally in the cutting-edge EUV field.
• Possess the ability to spend more than 50% of the time inside the clean room working with electromechanical equipment (wearing appropriate attire).
• Possess the ability to lift and/or move up to 20 pounds.
• Be willing to travel up to 25% for training (minimal after initial training), with potential for international travel to Taiwan.
• Ability to work a compressed work week (12-hour shifts, rotating day/night).

Qualifications

• Experience Level: Entry-Level to Mid-Level (at least 2 years of technical experience with an associate’s degree, or Bachelor’s degree).
• Education Requirement: Bachelor’s degree in an engineering field or equivalent combination of education, skills, and experience; OR an associate’s or technical degree with at least 2 years of technical experience.
• Required Skills:
  • Bachelor’s degree in an engineering field or equivalent combination of education, skills, and experience, OR an associate’s or technical degree with at least 2 years of technical experience.
  • At least 2 years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software (preferred).
  • Experience working on high-tech products and with complex processes.
  • Technical expertise in isolating and solving problems related to complex equipment.
  • Ability to maintain and optimize equipment, enhancing functionality and preventing problems.
  • Proficient in knowledge transfer to customers.
  • Experience with installation of equipment at customer locations (including new features, unloading components, inspecting for damage, assembly, alignment, and testing).
  • Capability to analyze applicability, accuracy, and adherence to design specifications.
  • Skilled in evaluation and diagnosis of problems, making appropriate repairs, and escalating when necessary.
  • Ability to answer customer questions and provide technical assistance in a professional manner.
  • Proficient in advising users on appropriate actions to correct malfunctions and recommending changes in user procedures.
  • Experience performing administrative and coordination duties (pass-downs, work orders, field service reports, system problem reports, monthly reports).
  • Skilled in preparing written technical reports on an independent basis.
  • Ability to provide appropriate support and assistance to less experienced ASML personnel.
  • Knowledge of Safety Procedures.
  • Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
  • Ability to observe and respond to people and situations and interact with others.
  • Ability to learn and apply new information or skills.
  • Ability to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result-driven (demonstrates ownership and accountability).
  • Identifies bottlenecks and drives improvements.
  • Ability to work independently or as part of a team with minimal supervision.
  • Demonstrates open, clear, concise, and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers, and customer.
  • Willingness to work flexible shifts including nights, weekends, and holidays.
  • Willingness to continue learning and growing professionally.
  • Ability to spend more than 50% of the time inside the clean room working with electromechanical equipment.
  • Ability to lift and/or move up to 20 pounds.
  • Willingness to travel up to 25% for training (minimal after training). Potential for international travel to Taiwan.
  • Ability to work a compressed work week (12-hour shifts, rotating day/night).

Salary and Benefits

ASML offers competitive compensation for this Full-time Field Service Engineer – EUV position. Your salary will be negotiable and determined based on your experience and qualifications. We believe in rewarding top talent and fostering a supportive work environment. Beyond your salary, ASML is committed to providing a comprehensive benefits package designed to support your overall well-being and professional growth, which may include robust health, dental, and vision insurance, generous paid time off, retirement planning options, and opportunities for continuous professional development in the cutting-edge field of EUV lithography.

Working Conditions

This is a Full-time position based in Phoenix, AZ, United States. The role requires significant hands-on work at customer sites, involving spending more than 50% of the time inside a clean room (wearing appropriate attire) working with electromechanical equipment. It requires willingness to work flexible shifts including nights, weekends, and holidays, and an ability to work a compressed work week (12-hour shifts, rotating day/night). There is a willingness to travel up to 25% for training (minimal after initial training), with potential for international travel to Taiwan. The work environment is demanding, with changing workloads and deadlines, requiring the ability to lift and/or move up to 20 pounds. You will work independently or as part of a team with minimal supervision, managing your schedule to meet customer demands.

Why Work with Us

At ASML, you’re not just joining a company; you’re becoming part of a global leader in Semiconductor Equipment Manufacturing, a crucial industry that underpins virtually every aspect of modern technology. We are a pioneering force, designing and developing the most advanced EUV lithography machines essential for creating the world’s microchips. As an EUV Field Service Engineer, your role is pivotal in ensuring the successful deployment, optimal performance, and continuous innovation of our groundbreaking machines directly at customer sites.

We offer a challenging yet incredibly rewarding environment where your technical expertise, problem-solving skills, and field engineering aptitude will be highly valued. You will be empowered to troubleshoot complex systems, advise global customers on cutting-edge technology, and contribute to continuous improvement initiatives. If you are a results-driven professional with a strong customer focus, a commitment to quality, and a desire to make a tangible impact on the future of semiconductor technology, ASML offers an unparalleled opportunity for your next career chapter.