Field Service Engineer – DUV

Company Name: ASML
Location: Phoenix, AZ, United States
Job Type: Full-time
Salary Range: Negotiable
Industry: Engineering / Semiconductor Equipment Manufacturing (specifically DUV lithography/Yieldstar systems)

Job Overview

ASML is a global leader in Semiconductor Equipment Manufacturing, designing, developing, and servicing the advanced lithography machines essential for producing microchips. We are seeking a highly skilled and dedicated Field Service Engineer – DUV to join our team in Phoenix, AZ. This Full-time, Mid-Level role offers a unique and pivotal opportunity to directly support our cutting-edge Deep Ultraviolet (DUV) lithography and Yieldstar systems at customer sites, ensuring their optimal performance and uptime.

As a DUV Field Service Engineer, you will be instrumental in the installation, maintenance, and optimization of complex semiconductor equipment. You will leverage your technical expertise in diagnosing and solving problems, performing repairs, and providing unparalleled technical assistance to our global customers. If you are a results-driven professional with a strong customer focus, a commitment to quality, and eager to make a tangible impact on the cutting-edge of technology in a demanding field environment, ASML invites you to apply.

Duties and Responsibilities

• Ensure a Safe environment at all times while performing service actions on DUV lithography/Yieldstar systems.
• Install equipment at customer’s locations, including new features, unloading components, inspecting for damage, assembling, aligning, and testing.
• Analyze applicability, accuracy, and adherence to design specifications for all installations and service activities.
• Evaluate and diagnose problems and make appropriate repairs to complex equipment.
• Expediently escalate issues to supporting resources when necessary, ensuring rapid resolution.
• Work collaboratively with co-workers, customers, and field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in the use and routine maintenance of equipment, empowering their independence.
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions, providing clear guidance.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures to optimize system use.
• Perform administrative and coordination duties, including detailed pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare clear and concise written technical reports on an independent basis documenting activities and findings.
• Provide appropriate support and assistance to less experienced ASML personnel, contributing to team growth.
• Drive continuous improvement at the local site, implementing efficiency gains and best practices.
• Possess the ability to observe and respond to people and situations and interact with others professionally.
• Demonstrate the ability to learn and apply new information or skills quickly in a rapidly evolving technological landscape.
• Possess the ability to read and interpret data, information, and documents accurately.
• Maintain a strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
• Complete assignments with exceptional attention to detail and a high degree of accuracy.
• Demonstrate proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Be result-driven, consistently demonstrating ownership and accountability for outcomes.
• Proactively identify bottlenecks and drive improvements within field service processes.
• Possess the ability to work independently or as part of a team with minimal supervision, taking initiative in the field.
• Exhibit open, clear, concise, and professional communication.
• Establish and maintain cooperative working relationships with manager, co-workers, and customer.
• Work according to a strict set of procedures within the provided timelines.
• Possess the ability to lift and/or move up to 35 pounds occasionally.
• Willingness to work in a clean room environment (wearing appropriate attire).

Qualifications

• Experience Level: Mid-Level (3+ years of relevant experience preferred).
• Education Requirement: BS degree in an Engineering field or an equivalent combination of education, skills, and experience.
• Required Skills:
  • BS degree in an Engineering field or an equivalent combination of education, skills, and experience.
  • Engineers with 3+ years of ASML DUV lithography/Yieldstar experience (preferred).
  • Ability to ensure a Safe environment at all times while performing service actions.
  • Experience installing equipment at customer’s locations, including new features, unloading components, inspecting for damage, assembly, alignment, and testing.
  • Capability to analyze applicability, accuracy, and adherence to design specifications.
  • Skilled in evaluating and diagnosing problems and making appropriate repairs.
  • Ability to expediently escalate issues to supporting resources when necessary.
  • Experience working with co-workers, customer & field support in isolating and solving problems.
  • Ability to maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Proven ability to train customers in use and routine maintenance of equipment.
  • Proficient in answering customer questions and assisting customers in a professional manner.
  • Ability to act as a resource for users on routine malfunctions.
  • Proficient in advising users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
  • Experience performing administrative and coordination duties (pass-downs, work orders, field service reports, system problem reports, monthly reports).
  • Skilled in preparing written technical reports on an independent basis.
  • Ability to provide appropriate support and assistance to less experienced ASML personnel.
  • Strong continuous improvement drive at the local site.
  • Ability to observe and respond to people and situations and interact with others.
  • Ability to learn and apply new information or skills.
  • Ability to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result-driven (demonstrates ownership and accountability).
  • Identifies bottlenecks and drives improvements.
  • Ability to work independently or as part of a team with minimal supervision.
  • Demonstrates open, clear, concise, and professional communication.
  • Ability to establish and maintain cooperative working relationships.
  • Ability to work according to a strict set of procedures within the provided timelines.
  • Ability to lift and/or move up to 35 pounds occasionally.
  • Willingness to work in a clean room environment.

Salary and Benefits

ASML offers competitive compensation for this Full-time Field Service Engineer – DUV position. Your salary will be negotiable and determined based on your experience and qualifications. We believe in rewarding top talent and fostering a supportive work environment. Beyond your salary, ASML is committed to providing a comprehensive benefits package designed to support your overall well-being and professional growth, which may include robust health, dental, and vision insurance, generous paid time off, retirement planning options, and opportunities for continuous professional development in a cutting-edge field.

Working Conditions

This is a Full-time position based in Phoenix, AZ, United States. The role requires significant hands-on work at customer sites, involving willingness to work in a clean room environment (wearing appropriate attire) and the ability to lift and/or move up to 35 pounds occasionally. You will be expected to work according to strict procedures and timelines. The work environment is demanding, with changing workloads and deadlines, and requires the willingness to work flexible shifts including nights, weekends, and holidays, and an ability to work a compressed work week (12-hour shifts, rotating day/night). You will work independently or as part of a team with minimal supervision, managing your schedule to meet customer demands.

Why Work with Us

At ASML, you’re not just joining a company; you’re becoming part of a global leader in Semiconductor Equipment Manufacturing, a crucial industry that underpins virtually every aspect of modern technology. We are a pioneering force, designing and developing the most advanced DUV lithography/Yieldstar systems essential for creating the world’s microchips. As a DUV Field Service Engineer, your role is pivotal in ensuring the successful deployment, optimal performance, and continuous innovation of our groundbreaking machines directly at customer sites.

We offer a challenging yet incredibly rewarding environment where your technical expertise, problem-solving skills, and field engineering aptitude will be highly valued. You will be empowered to troubleshoot complex systems, advise global customers on cutting-edge technology, and contribute to continuous improvement initiatives. If you are a results-driven professional with a strong customer focus, a commitment to quality, and a desire to make a tangible impact on the future of semiconductor technology, ASML offers an unparalleled opportunity for your next career chapter.