Field Service Engineer

Company Name: ASML
Location: Dallas, TX, United States (Candidate will start/train in Dallas, TX, and work out of the Sherman, TX site in the near future.)
Job Type: Full-time
Salary Range: Negotiable
Industry: Engineering / Semiconductor Equipment Manufacturing

Job Overview

ASML is a global leader in Semiconductor Equipment Manufacturing, designing, developing, and servicing the advanced lithography machines essential for producing microchips. We are seeking a highly motivated and customer-focused Field Service Engineer to join our team, based initially in Dallas, TX, with future work out of the Sherman, TX site. This Full-time, Entry-Level to Mid-Level role offers a unique and pivotal opportunity to directly support our cutting-edge lithography machines at customer sites, ensuring their optimal performance and uptime.

As a Field Service Engineer, you will be instrumental in the installation, maintenance, and optimization of complex semiconductor equipment. You will leverage your technical expertise in diagnosing and solving problems, performing repairs, and providing unparalleled technical assistance to our global customers. If you are a results-driven professional with a strong customer focus, a commitment to quality, and eager to make a tangible impact on the cutting-edge of technology in a demanding field environment, ASML invites you to apply.

Duties and Responsibilities

• Perform the installation of ASML equipment at customer’s locations, including new features, unloading components, inspecting for damage, assembly, alignment, and testing.
• Analyze applicability, accuracy, and adherence to design specifications for all installations and service activities.
• Evaluate and diagnose problems with equipment, making appropriate repairs, and escalating when necessary with clear technical communication.
• Professionally answer customer questions and provide comprehensive technical assistance.
• Advise users of appropriate actions to correct malfunctions and recommend changes in user procedures to optimize system use.
• Perform administrative and coordination duties, including detailed pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare clear and concise written technical reports on an independent basis documenting activities and findings.
• Provide appropriate support and assistance to less experienced ASML personnel, contributing to team growth.
• Adhere strictly to a strict set of procedures within provided timelines for all tasks.
• Apply thorough knowledge of Safety Procedures in all work environments.
• Utilize mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Demonstrate the ability to observe and respond to people and situations and interact with others professionally.
• Possess the ability to read and interpret data, information, and documents accurately.
• Maintain a strong customer focus and commitment to customer satisfaction.
• Complete assignments with exceptional attention to detail and a high degree of accuracy.
• Demonstrate proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Be result-driven, consistently demonstrating ownership and accountability for outcomes.
• Proactively identify bottlenecks and drive improvements within field service processes.
• Possess the ability to work independently or as part of a team with minimal supervision, taking initiative in the field.
• Exhibit open, clear, concise, and professional communication.
• Establish and maintain cooperative working relationships with manager, co-workers, and customer.
• Be willing to work flexible shifts including nights, weekends, and holidays (typically 12-hour shifts) to meet customer demands.
• Demonstrate willingness to continue learning and growing in a professional environment.
• Possess the ability to spend more than 50% of the time inside the clean room working with electromechanical equipment (wearing appropriate attire).
• Possess the ability to lift and/or move up to 20 pounds.
• Be willing to travel up to 30% for assignments.

Qualifications

• Experience Level: Entry-Level to Mid-Level (1+ years working experience in a relevant field preferred, but Bachelor’s degree is a primary requirement).
• Education Requirement: Bachelor’s degree in an Engineering field or equivalent combination of education, skills and experience.
• Required Skills:
  • Bachelor’s degree in an Engineering field or equivalent combination of education, skills, and experience.
  • 1+ years working experience in a relevant field (preferred).
  • Knowledge of semiconductor industry, vacuum system, or plasma (preferred).
  • Ability to work according to a strict set of procedures within provided timelines.
  • Knowledge of Safety Procedures.
  • Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
  • Ability to observe and respond to people and situations and interact with others.
  • Ability to read and interpret data, information, and documents.
  • Strong customer focus and commitment to customer satisfaction.
  • Ability to complete assignments with attention to detail and high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
  • Result-driven (demonstrates ownership and accountability).
  • Ability to identify bottlenecks and drive improvements.
  • Ability to work independently or as part of a team with minimal supervision.
  • Demonstrates open, clear, concise, and professional communication.
  • Ability to establish and maintain cooperative working relationships with manager, co-workers, and customer.
  • Experience installing equipment at customer’s locations (new features, unloading components, inspecting for damage, assembly, alignment, and testing).
  • Ability to analyze applicability, accuracy, and adherence to design specifications.
  • Skilled in evaluating and diagnosing problems and making appropriate repairs, escalating when necessary.
  • Proficient in answering customer questions and assisting customers in a professional manner.
  • Ability to advise users of appropriate actions to correct malfunctions and recommending changes in user procedures.
  • Experience performing administrative and coordination duties (pass-downs, work orders, field service reports, system problem reports, monthly reports).
  • Skilled in preparing written technical reports on an independent basis.
  • Ability to provide appropriate support and assistance to less experienced ASML personnel.
  • Ability to work flexible shifts including nights, weekends, and holidays (typically 12-hour shifts).
  • Willingness to continue learning and growing in a professional environment.
  • Ability to spend more than 50% of the time inside the clean room working with electromechanical equipment.
  • Ability to lift and/or move up to 20 pounds.
  • Willingness to travel up to 30%.

Salary and Benefits

ASML offers competitive compensation for this Full-time Field Service Engineer position. Your salary will be negotiable and determined based on your experience and qualifications. We believe in rewarding top talent and fostering a supportive work environment. Beyond your salary, ASML is committed to providing a comprehensive benefits package designed to support your overall well-being and professional growth, which may include robust health, dental, and vision insurance, generous paid time off, retirement planning options, and opportunities for continuous professional development in a cutting-edge field.

Working Conditions

This is a Full-time position that will involve starting and training in Dallas, TX, and then transitioning to work out of the Sherman, TX site in the near future. The role requires significant hands-on work at customer sites, involving spending more than 50% of the time inside the clean room (wearing appropriate attire) working with electromechanical equipment. It requires willingness to work flexible shifts including nights, weekends, and holidays (typically 12-hour shifts). There is a willingness to travel up to 30% for assignments. The work environment is demanding, with changing workloads and deadlines, requiring the ability to lift and/or move up to 20 pounds. You will work independently or as part of a team with minimal supervision, managing your schedule to meet customer demands.

Why Work with Us

At ASML, you’re not just joining a company; you’re becoming part of a global leader in Semiconductor Equipment Manufacturing, a crucial industry that underpins virtually every aspect of modern technology. We are a pioneering force, designing and developing the lithography machines essential for creating the world’s microchips. As a Field Service Engineer, your role is pivotal in ensuring the successful deployment, optimal performance, and continuous innovation of our groundbreaking machines directly at customer sites.

We offer a challenging yet incredibly rewarding environment where your technical expertise, problem-solving skills, and field engineering aptitude will be highly valued. You will be empowered to troubleshoot complex systems, advise global customers on cutting-edge technology, and contribute to continuous improvement initiatives. If you are a results-driven professional with a strong customer focus, a commitment to quality, and a desire to make a tangible impact on the future of semiconductor technology, ASML offers an unparalleled opportunity for your next career chapter.