Desktop Support Technician

Company Name: Brooksource
Location: Franklin, TN, United States (On-site, requires reliable commute/relocation)
Job Type: Full-time, Contract
Salary Range: $20.00 hourly
Industry: Information Technology / Customer Service

Job Overview

Brooksource is a leading IT services and consulting firm dedicated to connecting top technical talent with impactful projects. We’re seeking a highly motivated and technically proficient Desktop Support Technician to join our team, providing essential on-site support for a key client in Franklin, TN. This Full-time Contract role offers a unique opportunity for an Entry-Level to Mid-Level professional to leverage their technical troubleshooting skills and contribute directly to seamless IT operations.

As a Desktop Support Technician, you’ll be the frontline support for end-users, resolving a wide range of technical issues related to operating systems, hardware, and applications. You’ll play a vital role in ensuring employees have the necessary tools and support to perform their roles effectively, directly impacting productivity and user satisfaction. If you’re a self-motivated problem-solver with a strong customer focus, eager to learn and thrive in a collaborative, high-pressure environment, Brooksource invites you to apply.

Duties and Responsibilities

• Provide proven technical troubleshooting expertise for Windows 10/11 Operating Systems and dependent applications.
• Apply hands-on knowledge of and experience with Enterprise PC Operating System deployments/migrations and hardware refreshes.
• Demonstrate a working knowledge of the Windows 10/11 registry, NTFS permissions, file and folder security, and local user security.
• Utilize familiarity with Microsoft Active Directory structure/security and Group Policies to resolve access and permission issues.
• Provide hands-on experience supporting Microsoft Office 2016/O365 products (Word, Excel, PowerPoint, Teams, SharePoint, Access, MS Outlook).
• Execute hands-on troubleshooting experience for Internet browsers (EDGE and Chrome) and related security settings.
• Leverage familiarity with software distribution via Microsoft System Center Configuration Manager (SCCM) and InTune.
• Apply working knowledge of Windows networking components (TCP/IP, DNS, WINS, DHCP, VPN, IPsec etc.) to diagnose connectivity issues.
• Demonstrate working knowledge of Cisco AnyConnect VPN software (Two-factor authentication experience a plus).
• Utilize working knowledge of Remote control tools such as Bomgar.
• Apply working knowledge of PC hardware troubleshooting.
• Work with IT Service Management software such as ServiceNow or Remedy; familiarity with ITIL processes is a plus.
• Possess the ability to interpret and follow technical documentation accurately.
• Exhibit a highly self-motivated and self-directed work ethic.
• Demonstrate the ability to absorb new ideas and concepts quickly.
• Apply good analytical and problem-solving abilities to technical challenges.
• Effectively prioritize and execute tasks in a high-pressure environment.
• Maintain a very strong customer focus, ensuring positive user experiences.
• Utilize good communication skills (written and oral), along with good interpersonal and telephone skills.
• Contribute effectively within a team-oriented, collaborative environment.

Qualifications

• Experience Level: Entry-Level to Mid-Level (at least 2 years equivalent work experience in computer science or information systems, or 1 year preferred in customer support/Windows OS).
• Education Requirement: University degree or College diploma in the field of computer science, information systems, or at least 2 years equivalent work experience.
• Required Skills:
  • Proven experience troubleshooting Windows 10/11 Operating Systems and dependent applications.
  • Hands-on knowledge of and experience with Enterprise PC Operating System deployments/migrations and hardware refreshes.
  • Working knowledge of the Windows 10/11 registry, NTFS permissions, file and folder security, local user security.
  • Familiarity with Microsoft Active Directory structure/security and Group Policies.
  • Hands-on experience supporting Microsoft Office 2016/O365 products (Word, Excel, PowerPoint, Teams, SharePoint, Access, MS Outlook).
  • Hands-on experience in troubleshooting Internet browsers (EDGE and Chrome) and related security settings.
  • Familiarity with software distribution via Microsoft System Center Configuration Manager (SCCM) and InTune.
  • Working knowledge of Windows networking components (TCP/IP, DNS, WINS, DHCP, VPN, IPsec etc.).
  • Working knowledge of Cisco AnyConnect VPN software (Two-factor authentication experience a plus).
  • Working knowledge of Remote control tools such as Bomgar.
  • Working knowledge of PC hardware troubleshooting.
  • Experience with IT Service Management software such as ServiceNow or Remedy; familiarity with ITIL processes.
  • Ability to interpret and follow technical documentation.
  • Highly self-motivated and self-directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Very strong customer focus.
  • Good communication skills (written and oral); good interpersonal and telephone skills.
  • Experience working in a team-oriented, collaborative environment.
  • Customer support experience (1 year preferred).
  • Windows OS experience (1 year preferred).
  • Windows experience (1 year preferred).

Salary and Benefits

This Full-time Contract Desktop Support Technician position offers a competitive hourly salary of $20.00 hourly. Brooksource is dedicated to supporting our consultants, providing comprehensive benefits during the contract term. Benefits typically include health, dental, and vision insurance options, opportunities for professional development, and a supportive team environment focused on your success in this vital IT support role.

Working Conditions

This is an On-site, Full-time Contract position located in Franklin, TN, United States, requiring a reliable commute/relocation. You will work within a professional office environment, providing direct desktop support to end-users. The role involves hands-on troubleshooting, hardware deployment, and software support. The environment can be fast-paced and high-pressure, requiring efficient prioritization and problem-solving. You will regularly interact with various employees, requiring strong customer service and communication skills. Standard business hours are generally observed, though occasional flexibility may be required to address urgent IT issues.

Why Work with Us

At Brooksource, we believe in connecting top IT talent with impactful projects that truly make a difference. For this Desktop Support Technician role, you’ll join a team contributing to a key client in Franklin, TN, playing a direct role in empowering their workforce through seamless IT operations. This contract opportunity provides a unique chance to gain valuable on-site experience in a dynamic IT environment, enhance your troubleshooting skills, and grow your expertise across various technologies.

You’ll be part of a supportive and collaborative team that values initiative and problem-solving. If you are a driven and customer-focused individual seeking a challenging role where your technical skills make a tangible impact on daily operations, Brooksource offers a clear path for your career growth in Information Technology and Customer Service.