Samaritan Health Services – Corvallis, Oregon, United States
Job Type: Full-Time (Hybrid: Remote & Onsite)
Salary: Negotiable
Industry: Healthcare / Health Insurance
Job Overview
Samaritan Health Services is seeking a dedicated and detail-oriented Customer Service Representative I (Call Center) to join our team in Corvallis, Oregon. This is a hybrid full-time position, offering a mix of remote and onsite work to support flexibility while ensuring consistent service delivery.
In this role, you’ll be the frontline voice for our patients and members, helping navigate healthcare and insurance inquiries with professionalism, empathy, and clarity. You’ll support our mission to improve community health by providing exceptional customer service that builds trust and makes a meaningful difference in the lives of those we serve.
Duties and Responsibilities
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Respond to inbound calls from patients, members, and providers with professionalism and accuracy
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Provide clear, helpful information regarding insurance plans, benefits, billing, claims, and prior authorizations
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Resolve concerns related to Medicare, Medicaid, and private insurance while adhering to relevant regulations and internal guidelines
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Log customer interactions and maintain accurate records using internal systems
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Collaborate with internal departments to ensure timely resolution of service issues
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Follow up on outstanding requests and ensure each interaction is completed to satisfaction
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Maintain performance metrics related to call handling time, quality, and customer satisfaction
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Participate in training sessions to stay current on healthcare policies and system updates
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Identify opportunities for service improvement and escalate complex issues appropriately
Qualifications
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Minimum of a High School Diploma or equivalent
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At least 2 years of professional customer service experience, preferably in a call center or healthcare setting
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Effective written and verbal communication skills, including active listening and clear articulation
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Familiarity with healthcare regulations, including Medicare and Medicaid
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Strong problem-solving skills and the ability to remain composed in high-pressure situations
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Comfortable using call center technologies and CRM systems
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Ability to work both independently and collaboratively in a hybrid work environment
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Commitment to confidentiality and HIPAA compliance
Salary and Benefits
Samaritan Health Services offers competitive compensation tailored to your experience and qualifications. In addition to a meaningful career supporting community health, full-time employees enjoy a robust benefits package, including:
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Comprehensive health, dental, and vision insurance
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Generous paid time off (PTO) and paid holidays
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Retirement savings with employer matching
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Employee assistance and wellness programs
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Tuition reimbursement and professional development opportunities
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Hybrid work schedule with supportive technology and resources
Working Conditions
This position is hybrid, with a combination of remote and onsite work at our Corvallis, Oregon location. Core work hours typically follow a Monday to Friday, 8 AM – 5 PM schedule. The role involves consistent use of phone systems, computers, and healthcare service platforms to manage member communications and resolve inquiries efficiently.
Why Work with Us
At Samaritan Health Services, we believe that great care starts with a great team. We are a community-based, nonprofit health system that’s committed to exceptional patient experiences, integrity in service, and respect for each individual we serve and employ.
As a Customer Service Representative I, you’ll join a collaborative environment that values your voice, supports your growth, and recognizes the vital role you play in connecting patients to care. Your work will have a lasting impact—not just in daily interactions, but in the long-term well-being of our communities.
