1840 & Company – Remote (Based in Manila, Arkansas, United States)
Job Type: Project-Based, Full-Time (Remote, until October 2025)
Salary: USD $3.75 per hour
Industry: Customer Service / Telecommunications / BPO
Job Overview
1840 & Company, a global outsourcing and remote talent solutions firm, is seeking a motivated and service-oriented Customer Service Representative to join our team remotely. This is a project-based full-time role lasting until October 2025, ideal for professionals who are passionate about providing exceptional support through multiple communication channels.
In this role, you will serve as the voice of our clients—ensuring every customer interaction is handled with care, precision, and professionalism. You’ll work closely with team members and supervisors to resolve inquiries, address concerns, and create a positive experience for every customer.
If you’re a skilled communicator with a knack for solving problems and working in a fast-paced environment, this opportunity is your chance to grow your career in a dynamic and fully remote setting.
Duties and Responsibilities
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Handle inbound and outbound customer interactions via voice, email, social media, and e-fax.
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Provide prompt, courteous, and accurate responses to customer inquiries.
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Assist with escalated concerns and effectively offer solutions to resolve issues.
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Identify upselling opportunities and offer relevant products or services when appropriate.
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Maintain detailed and accurate records of customer interactions using internal systems.
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Collaborate with team leads and support departments to improve customer satisfaction.
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Adhere to company protocols, data security, and confidentiality standards.
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Meet or exceed performance metrics such as response time, customer satisfaction scores, and call quality.
Qualifications
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1+ year experience in a contact center or customer service role, with exposure to escalations and upselling.
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Strong command of spoken and written English.
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Excellent interpersonal and customer service skills.
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Critical thinking and problem-solving mindset.
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Ability to manage communications across multiple platforms (voice, email, social media, e-fax).
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Typing speed of 20+ WPM with accuracy.
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High attention to detail and ability to follow through with tasks.
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Basic computer literacy and comfort with remote communication tools.
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A customer-first attitude and a commitment to providing quality service.
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Education requirement not explicitly stated, but a High School Diploma or equivalent is typically expected.
Salary and Benefits
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USD $3.75 per hour, paid according to project terms.
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Opportunity to gain international experience with a globally respected firm.
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Work-from-home flexibility with the stability of a long-term project.
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Professional development through remote team collaboration and client-facing communication.
Working Conditions
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This is a remote position based in Manila, Arkansas, with full-time availability required.
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Project duration is until October 2025, with possible opportunities for transition.
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You’ll work in a virtual environment using digital tools for communication, customer handling, and internal reporting.
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Requires a stable internet connection, personal computer/laptop, and headset for calls.
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Shifts may vary depending on client location and time zones.
Why Work with Us
At 1840 & Company, we believe in the power of global collaboration. Our remote team spans multiple continents and industries, offering a unique space to grow your skills while delivering world-class support. We value integrity, innovation, and adaptability, and we provide the structure and tools needed for remote success.
Whether you’re looking to elevate your career in the BPO space or gain long-term stability in a remote setup, this role gives you the best of both worlds. Join a diverse, mission-driven team that values people just as much as performance.
