Conversational AI Developer / Virtual Agent Developer

Company Name: Brooksource
Location: Remote, United States
Job Type: Full-time, Contract
Salary Range: From $50.00 hourly
Industry: Information Technology / Government Services (specifically improving public interaction with government services)

Job Overview

Brooksource is a leading IT services and consulting firm, empowering clients with innovative technology solutions. We are seeking a highly skilled and creative Conversational AI Developer / Virtual Agent Developer to join our team, contributing to a critical initiative within the Government Services sector, specifically focused on improving public interaction with essential government services. This Full-time, Contract role offers a unique opportunity to design, build, and optimize advanced virtual agents that streamline public access to information and support.

As a Conversational AI Developer, you will be at the forefront of implementing intelligent automation, primarily leveraging Google Dialogflow CX, to create intuitive and efficient conversational experiences. You will be instrumental in developing robust webhooks, integrating with various cloud services and APIs, and ensuring the seamless deployment and maintenance of sophisticated chatbot workflows. If you are a seasoned developer passionate about transforming public interaction through cutting-edge AI, thrive in an independent yet collaborative environment, and are eager to make a tangible impact on government services, Brooksource invites you to apply.

Duties and Responsibilities

• Design, build, deploy, and maintain highly effective chatbot workflows, primarily utilizing Google Dialogflow CX.
• Develop robust webhook development using Python or Node.js to facilitate complex conversational logic and integrations.
• Perform hands-on integration with various cloud services (GCP preferred; AWS or Azure acceptable) and diverse APIs (public APIs, Google Cloud Functions, internal systems).
• Apply strong debugging and deployment skills to ensure the reliability and performance of virtual agent solutions.
• Work comfortably and effectively independently within a defined architecture, taking ownership of development tasks.
• Lead the transition and reimplementation of existing bots into new, optimized architectures.
• Provide critical support for intent training, fulfillment logic, and flow optimization to enhance conversational accuracy and user experience.
• Collaborate cross-functionally on best practices for logging, error handling, and user response tuning to refine virtual agent performance.
• Address and resolve technical challenges related to existing Genesys bot limitations, if applicable.
• Familiarity with Genesys Cloud or other CCaaS platforms (Nice-to-Have) for broader understanding of contact center environments.
• Experience tuning NLP/NLU models and training intents/entities (Nice-to-Have) to improve conversational intelligence.
• Understanding of key performance metrics (e.g., deflection rates, completion rates) (Nice-to-Have) to measure virtual agent effectiveness.
• Prior work with conversational design UX teams (Nice-to-Have) to ensure user-centric design.

Qualifications

• Experience Level: Not explicitly stated with years, but “Proven experience” and the technical depth suggest a mid-level to senior developer.
• Education Requirement: Not specified in the provided text.
• Required Skills:
  • Proven experience with Google Dialogflow CX.
  • Demonstrated expertise in webhook development using Python or Node.js.
  • Hands-on integration experience with cloud services (GCP preferred; AWS or Azure acceptable) and APIs (public APIs, Google Cloud Functions, internal systems).
  • Strong debugging and deployment skills.
  • Comfortable working independently within defined architecture.
  • Proven ability to build, deploy, and maintain chatbot workflows.
  • Experience transitioning and reimplementing existing bots into new architecture.
  • Capable of supporting intent training, fulfillment logic, and flow optimization.
  • Collaborative skills for logging, error handling, and user response tuning.
  • Ability to address technical challenges with existing Genesys bot limitations.
  • Familiarity with Genesys Cloud or other CCaaS platforms (Nice-to-Have).
  • Experience tuning NLP/NLU models and training intents/entities (Nice-to-Have).
  • Understanding of key metrics (e.g., deflection rates, completion rates) (Nice-to-Have).
  • Prior work with conversational design UX teams (Nice-to-Have).

Salary and Benefits

This Full-time, Contract Conversational AI Developer / Virtual Agent Developer position offers a competitive hourly salary From $50.00 hourly. Brooksource is dedicated to supporting our consultants, providing comprehensive benefits during the contract term. Benefits typically include health, dental, and vision insurance options, opportunities for professional development, and a supportive team environment focused on your success in this cutting-edge role within government services.

Working Conditions

This is a Full-time, Contract Remote position, allowing you to work from anywhere within the United States. You will utilize various development tools, cloud platforms, and communication channels for daily tasks and collaboration. The role requires strong self-discipline, excellent time management, and the ability to work independently within a structured technical environment. While remote, active participation in virtual meetings and consistent communication with the team are essential. Some flexibility in work hours may be required to accommodate project deadlines or collaboration needs.

Why Work with Us

At Brooksource, we believe in connecting top IT talent with impactful projects that truly make a difference. For this Conversational AI Developer role, you’ll join a team contributing to the vital Government Services sector, specifically focused on improving public interaction with government services. This presents a unique opportunity to apply your technical prowess to challenging and meaningful work that directly enhances public access and efficiency.

You’ll gain invaluable experience working with leading conversational AI platforms like Google Dialogflow CX, collaborating with a dedicated team, and directly impacting the way citizens interact with essential services. We offer a supportive environment where your expertise is valued, your professional growth is encouraged, and you can continuously expand your skills in the rapidly evolving field of AI. If you are a driven Conversational AI Developer seeking a challenging contract opportunity where your technical contributions serve a higher purpose, Brooksource offers the platform for your next significant career step.