Company Name: Brooksource
Location: Calvert, AL, United States (On-site, requires relocation to Calvert, AL, working at least four days a week)
Job Type: Full-time, Contract
Salary Range: $20.00 – $25.00 hourly
Industry: Customer Service / Automotive (specifically managing customer orders for automotive parts)
Job Overview
Brooksource is a leading IT services and consulting firm dedicated to connecting top talent with impactful projects. We are seeking a highly skilled and customer-focused Automotive Customer Service Representative to join our team, supporting a key client in Calvert, AL. This Mid-Level contract role offers a unique opportunity to directly manage complex customer orders for automotive parts, playing a critical role in the supply chain of a prominent organization.
As an Automotive Customer Service Representative, you will be instrumental in ensuring seamless order fulfillment, from initial entry and verification in SAP to managing logistics and resolving discrepancies. You will leverage your strong problem-solving skills, attention to detail, and collaborative approach to provide exceptional service to our client’s customers. If you thrive in a fast-paced environment, possess excellent communication skills, and are committed to continuous improvement in the automotive supply chain, Brooksource invites you to apply.
Duties and Responsibilities
- Lead the process of managing customer orders in close collaboration with sales, procurement, finance, expediting, and logistics teams.
- Accurately enter customer parts into the SAP order entry system, meticulously verifying order specifications, sizes, and shipment details against purchase orders (POs).
- Manage customer parts in accordance with mill lead times, campaign runs, and complex shipping constraints.
- Resolve discrepancies swiftly and effectively through expediting, mode management, or cross-application solutions.
- Oversee inventory management and release processes to ensure timely delivery of automotive parts.
- Provide proactive solutions for issues such as forecast discrepancies, late production, shipping constraints, or processing backlogs.
- Analyze changes in customer forecasts and promptly update SAP accordingly.
- Prepare and provide essential quality, production, shipping, and customs documents to customers.
- Offer clear explanations and conduct thorough root cause analysis on KPI misses to drive continuous improvement.
- Maintain a high level of alertness and a proactive approach to anticipate and address potential issues.
- Demonstrate rapid decision-making in critical situations, ensuring minimal disruption to the supply chain.
- Apply effective problem-solving techniques to a wide array of customer and logistical challenges.
- Utilize clear communication (verbal and written) when interacting with customers and internal teams.
- Ensure timely escalation of critical issues to appropriate stakeholders.
- Demonstrate proficiency in crisis management when faced with unforeseen operational disruptions.
- Foster strong collaboration and teamwork with all internal and external partners.
- Apply excellent time management and prioritization skills to handle multiple tasks efficiently.
- Maintain exceptional attention to detail in all aspects of order management and data entry.
- Show a strong commitment to continuous improvement in processes and customer satisfaction.
Qualifications
- Experience Level: Mid-Level (Demonstrated experience of 5+ years in customer service preferred).
- Education Requirement: Bachelor’s degree in related field (Preferred).
- Required Skills:
- Proven experience managing customer orders (in collaboration with sales, procurement, finance, expediting, logistics).
- Experience entering customer parts into SAP order entry system, verifying order specifications, sizes, shipment details against POs.
- Skilled in managing customer parts in accordance with mill lead times, campaign runs, and shipping constraints.
- Proficient in resolving discrepancies through expediting, mode management, or cross-application solutions.
- Experience overseeing inventory management and release processes for timely delivery.
- Ability to provide solutions for issues like forecast discrepancies, late production, shipping constraints, or processing backlogs.
- Experience analyzing changes in customer forecast and updating SAP.
- Capable of providing quality, production, shipping, and customs documents to customers.
- Proven ability to provide explanations and conduct root cause analysis on KPI misses.
- High level of alertness and proactive approach.
- Demonstrated rapid decision-making in critical situations.
- Effective problem-solving abilities.
- Clear communication (verbal and written).
- Proficiency in timely escalation.
- Strong crisis management skills.
- Excellent collaboration and teamwork.
- Strong time management and prioritization.
- Exceptional attention to detail.
- Commitment to continuous improvement.
Salary and Benefits
This Full-time, Contract Automotive Customer Service Representative position offers a competitive hourly salary ranging from $20.00 – $25.00 hourly. Brooksource is dedicated to supporting our consultants, providing comprehensive benefits during the contract term. Benefits typically include health, dental, and vision insurance options, opportunities for professional development, and a supportive team environment focused on your success in this critical role within the automotive supply chain.
Working Conditions
This is an On-site, Full-time Contract position located in Calvert, AL, United States. This role requires relocation to Calvert, AL, if not already within commutable distance, and necessitates working at least four days a week on-site. You will operate within a professional office environment, collaborating closely with various internal departments and interacting with customers via phone and email. The environment is fast-paced and highly dynamic, typical of automotive supply chain operations, requiring quick problem-solving, strong communication, and efficient task prioritization.
Why Work with Us
At Brooksource, we believe in connecting top talent with impactful projects that truly make a difference. For this Automotive Customer Service Representative role, you’ll join a team contributing to a key client, playing a direct role in managing crucial automotive parts orders within a complex supply chain. This contract opportunity provides a unique chance to gain valuable on-site experience in a vital industrial sector.
You’ll gain invaluable experience in customer order management, SAP systems, and complex logistics, collaborating with diverse teams to ensure seamless operations. We offer a supportive environment where your attention to detail, problem-solving skills, and commitment to customer satisfaction are highly valued. If you are a driven customer service professional with a background in automotive or a passion for supply chain efficiency, seeking a challenging on-site role where your contributions make a tangible impact, Brooksource offers a clear path for your career growth in Customer Service and Automotive.
